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Spa Operations Manager

Apply now Position: Spa Operations Manager
Job no: 510688
Employment type Full time
Property / Office: Mandarin Oriental, Doha
Location: Doha, Qatar
Department: Management (Manager), Spa

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

  • Overseeing of Spa Reception and Retails, Male and Female Relaxation Rooms, Male and Female Changing Rooms, Heat and Water Experiences, Fitness, Pools, Linen Room, Preparation Room and Offices.
  • In the absence of Director of Spa & Wellness, will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
  • Be the first point of contact for large groups. Manage the communication with group organizer. Offer competitive proposals. Co-ordinate appointments and update co-ordinator with itineraries. Finalize billing arrangements. On the day of event, be responsible for execution. Co-ordinate with other departments as applicable. i.e. F&B for lunch, hotel concierge for special requests.
  • Follow up on Spa packages, special requests and VIPs Complete Spa and Fitness tour to review standards, procedures and operational status.
  • Dealing with dissatisfied or disgruntled guests.
  • Ensure that mistakes are corrected and coach the staff member on the procedures that were performed correctly and those that were performed incorrectly.
  • Reviewing the spa soft for the day and the week to ensure that everything is booked correctly and efficiently for revenue maximization.
  • Reading through the many essentials e-mails that deal regarding spa, meetings, groups, and VIP’s. Also, replying to guest, vendor, sales and colleague emails.
  • Creating an effective schedule that meets the needs of the spa as well as works around the hours of the colleague’s availability. Verify accuracy of input in Spa Soft and room assignments.
  • Responsible for motivating retail sales and ensure that all sales are recorded accurately.

Requirements

  • Good knowledge on computer systems is a must
  • Prior experience with SpaSoft system will be an advantage
  • Minimum of 2 years’ experience in the same role
  • Previous experience working in a 5-star hotel environment is a must
  • Previous experience working in the Middle East region will be an advantage
  • Clear communication; effective verbal and written communication skills in English

If you are interested in joining our team apply today!

Advertised: Arab Standard Time
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