Responsibilities

• To attend to complaints from internal and external customers and to ensure smooth running of the hotel engineering facilities. Able to work of a shift of eight to nine working hours (Morning, Afternoon, Night or Break Shift)
• Complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures. Supervise and control the Maintenance Request
• Perform day to day routine and preventive maintenance within the hotel rooms and public areas.
• Responds promptly and efficiently to any maintenance calls that arise either by the guest or other departments.
• Respond courteously to guest requests promptly and resolve matters to the guest`s satisfaction.
• Able to prioritise the maintenance issues e.g.: to attend the breakdown of the plant and machine on priority.
• Perform maintenance activities in the guest room and public areas including electrical equipment, plumbing and HVAC
• Ability to ensure security of guest room access and hotel property.
• Ability to read and understand test equipment, measuring devices, and safety manuals.
• Perform maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware’s, electrical equipment including lamps, HVAC and AC ducts.
• Perform maintenance activities in hotel public areas like plunging toilets, unclogging drains, repairing all types of hardware, plumbing and electrical equipment.
• Program TV`s and perform general housekeeping and engineering related inventory duties.
• Clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel.
• Operate as an independent mechanic by analysing problems, identifying courses of action, and implementing solutions with available resources and to a high degree of quality.
• Be available for any emergencies and act in an engineering capacity to protect guests and associates, and preserve the building and its systems during the emergency.
• Read and understand blueprints, schematic drawings, and technical parts breakdown.
• Carry out specific oral and written instructions.
• Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings.
• Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards.
• Test, troubleshoot and perform basic repair on all types of equipment.
• To monitor fire alarm / Life Safety Systems as necessary, to be fully informed of the system operations and to handle emergencies involving the systems.
• Attend all firefighting classes and to obtain a thorough knowledge of firefighting appliances.
• Understand and operate electrical, plumbing, refrigeration and water systems.
• Communicate with different departments and to provide them with information and assistance.
• Check for new maintenance request e.g.: OOO – Out of Service and OOO – Out of Order from the HOT SOS system and update remarks once the task is completed.
• Able to use your wits and technical abilities to solve problems and make repairs effectively and efficiently.
• Able to maintain a daily logbook of work done, utilities consumption and equipment operating log during the shift.
• Able to complete daily checklist before handing over the shift.
• Able to look after the smooth functioning of all machinery and equipment.
• Able to give proper handover to the next shift and take regular briefing of the shift staff.
• Inform shift supervisor of recurring complaints so that general day shift staff can rectify the problems on the permanent basis.
• Maintain all tools, equipment, and working areas in good conditions.
• Maintain the engineering working area and control desk in a good condition always.
• Maintain maintenance inventory and requisition parts and supplies as needed.
• Responsible for ensuring resources are used in an effective manner to ensure best operating costs.
• Maintaining high level of time keeping is of the essence.
• To ensure good communication is given either verbally or written to all members of staff.
• Problem solving and trouble shooting skills are used to ensure that all team members can identify root causes and take fast effective action to resolve the problems in hand.
• Carry out daily inspections of plant and equipment. Record all equipment operating parameters in a log sheet daily.
• Carry out general room inspection, preventative maintenance inspections and repairs including scheduling of all these works.
• Ensure proper measures are taken to protect the environment and the Hotel’s adherence to it.
• Ensure compliance with legislated workplace health and safety requirements.
• Comply with all MOHG and Hotel Specific Standards and Procedures.
• To abide by all rules, regulations, policies, LQE, MOQA and Safe, Sound & Sustainable by Mandarin Oriental standards.
• Use the Lockout/Tagout system before performing any maintenance work.
• Attend meetings and trainings as requested

Skills & Qualifications

• A formal qualification in mechanical/electrical engineering
• Hands-on experience in day-to-day maintenance of the hotel/villas
• Prior experience in a hotel operation is a MUST
• A minimum of 2-5 years of technical background. 1-3 Years industry experience in a similar role in a luxury hotel is preferred
• Should possess an excellent command of English (written and oral) – Fluency in other languages will be a definite advantage
• Ability to share knowledge with Colleagues
• Ability and willingness to communicate
• Ability to think logically
• Ability to priories work requests
• Ability to apply knowledge to new situation
• Must possess the ability to handle a fast-paced environment.
• Ability to communicate facts quickly and logically
• Flexible and able to adapt to challenging environments.
• Tact, discretion and diplomacy