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Spa Concierge

Apply now Position: Spa Concierge (Full time #533732)
Property / Office: Mandarin Oriental, Marrakech
Location: Marrakech, Morocco

The Spa Concierge will be responsible for:

  • To be responsible for, but not limited to booking all Spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner.
  • To ensure a warm friendly welcome to all guests at all times. Greets all guests upon their arrival, gives new guests tours of property and offer return guests “re-orientations”.
  • To have a thorough understanding of all retail sales items sold in the Spa Boutique and all Mandarin Oriental treatments and packages offered in the Spa.
  • Identify and report defects throughout the Spa; notify maintenance team immediately of hazards, injuries, equipment or processes that negatively affect the operations.
  • Proactively greet, interact, and assist guests in a professional manner.
  • To have good telephone skills and have the ability to courteously interact and answer all Spa & Wellness and hotel related questions with guests.
  • Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests’ needs are of first importance.
  • Must be a team player and assist all spa and hotel colleagues where necessary.
  • Ability to perform opening and closing duties.
  • Must have a thorough understanding of Spa Soft, all treatments and services offered in the Spa and all retail products.
  • Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.

The ideal candidate should have:

  • Senior School qualification or equivalent is a must. Hotel school graduates will be preferable.
  • Minimum 1 year of experience working in a Spa or Wellness center. Previous experience working in a luxury hotel environment will be an advantage.
  • Good knowledge on computer systems is a must.
  • Speaks fluently Arabic, French & English.


Advertised: W. Central Africa Standard Time
Applications close:

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