Scope of Position:

The Director of Housekeeping manages all aspects of the Housekeeping Department. The position includes property maintenance, including all public areas indoor and outdoor, all F&B outlets, spa and laundry/valet facility. The Director of Housekeeping maintains the highest standard of cleanliness in all guestrooms and public areas, recommending and implementing procedural changes and managing the department.

Duties & Responsibilities:

• Establishes Standard Operating Procedures to maintain hotel at luxury level and incorporates changes in the Manuals.
• Administers all housekeeping facilities and ensures clean and secure environment for guests and colleagues. He/She is responsible for the recruitment, onboarding, and training of all housekeeping colleagues, in cooperation with the Hotel Manager and People and Culture department.
• Schedules work and tasks for the housekeeping team and organizes an efficient everyday care of the hotel.
• Performs appraisals for the housekeeping team regularly and implements any corrective action.
• Monitors and ensures appropriate response to every guest request and maintains the highest level of standards.
• Designs and adapts housekeeping policies and procedures according to MOHG standards.
• Ensures compliance to all operational standards and organization regulations.
• Maintains safety and hygiene at all times.
• Monitors pest control and performs audits on quality of the cleaning.
• Manages and analyses incoming supplies and ensures compliance to all specifications.
• Keeps track of the department expenses, control costs, and recommends ways to increase efficiency.
• Performs regular market surveys for all new products and suppliers.

Qualifications / Experience:

• EU passport is mandatory in order to work in Greece
• Graduate from a hospitality institute, preferably in Rooms major
• A minimum of 2 years’ experience as Executive Housekeeper for a luxury property.
• Fluency in English & Greek.
• Strong overall computer literacy, not limited to MS Office.

Behavioral skills / attributes:

• Highly self-motivated, professional, and capable of managing their workload and prioritizing tasks.
• Detail-minded, and able to work independently in a fast-moving environment.
• Approachable, open minded, fair and Team oriented.
• Flexible and with high energy level.
• Maintains a good working relationship with other departments.
• Well-presented and professionally groomed at all times.