Major Responsibilities:

• Report directly to the Guest Service Centre Manager.
• To ensure customer satisfaction from arrival to departure in accordance with Mandarin Oriental Hotel Group standards and procedures manual and the Legendary Quality Experience.
• Answer hotel’s main telephone number and connect guests and colleagues to the correct telephone extension.
• Pass on requests in a timely and accurate manner to appropriate colleagues.
• To ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of colleagues.
• To ensure that all health and safety company standards are maintained and carried out at all times. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
• Anticipate and recognize individual guest needs.
• Take restaurant reservations during the restaurant’s non-operating hours.
• Must be able to remain calm and communicate clearly with Guests, Management and colleagues in the event of an emergency.
• Operate the Guest Service Centre as the main command centre in the event of an emergency.