Responsibilities: 

• Oversee Front Office Operations efficiently and with profitability, which includes overseeing Front Office, Guest Relations, Telecommunications, Business centre and Concierge
• Maximize room revenue and occupancy by effectively controlling rates and availability (on the day of arrival)
• Controls any rebates/allowances issued through the departments
• Controls manpower planning for the departments
• Help and support the Director of Rooms, and Executive Housekeeper with the FLHSSE audit
• Handle all guest complaints and comments relating to the department tactfully
• Initiates, implements and monitors processes and procedures to ensure consistently high standards
• Controls and optimizes departments profit maximizing revenue and minimizing costs
• Strengthens our brand to establish a solid foundation to grow our business and acquire new customers
• Ensures up to date knowledge of areas through “hands on” involvement; regularly assisting in undertaking duties to maintain high standards