Guest Relations Agent
Job no: 538986
Work type: Full time
Location: Dubai, United Arab Emirates
Categories: Various categories
The candidate must have a minimum of 1 year experience working in a 5-star hotel environment. Ability to speak additional language such as Arabic, French, Russian, Italian or Spanish is an advantage.
Responsibilities
- Help the Assistant Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met.
- Help the Assistant Guest Relations Manager to meet and greet guests.
- Prepare the Daily Communication Form.
- Handle amenity requests and other guest relations programmes
- Run and Participate in the VIPs meeting.
- Assists the Front Office during need periods.
- Handles guests’ complaints.
- Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments.
- Establish individual guest’s preferences and provide the service accordingly.
- Check and update arrival and departure reports for a better handling and anticipation of guest needs.
- Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.
- Attend to specific guest’s requests ensuring efficient and proactive service.
Advertised: Arabian Standard Time
Application close: Arabian Standard Time
Apply now