Waiter/ess

Mandarin Oriental Jakarta is looking for a Waiter/ess LiFeng to join our RB&E team.  

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group. 

About the job 

Based Mandarin Oriental Jakarta, the Waiter/ess is responsible for attentive and personalized service, presenting menu knowledge with confidence, accurately taking and processing orders, and ensuring that food and beverages are served according to established standards. The Waiter/ess reports to the Outlet Manager. 

As Waiter/ess​, you will be responsible for the following duties: 

1. Service Excellent 

• Give a warm welcome to every guest by genuine smile, eye contact, and a friendly tone
• Give attentive service by anticipate with all the guest needs ​ 
• Able to handle guest complaints calmly, apologize sincerely and take immediate action

2. Teamwork

• Working together as a team to ensure guest satisfactory met
• Support host/hostess with guest seating when necessary. 
• Communicate to supervisor and chef about guest feedback
• Able to support another outlet in the busy operational

3. Upselling & Promotion 

• Suggest additional menu items, specials, or promotions to enhance guest experience  
• Recommend appetizers, sides, or desserts to complement main dishes also beverage option to pair the food
• Offer larger portions, premium ingredients, or special toppings. ​

4. Cashiering

• Print the guest check from the POS system accurately.
• Present the bill with clean bill holder and correct item
• Accept payment by cash, credit/debit card, or room charge according to restaurant policy.
• Return the correct change promptly, with notes and coins neatly presented and never leave cash unattended
• Balance all transactions in the POS system, submit cash, credit card slips, and signed bills to the leader in charge
• Always handle payments with professionalism and discretion.

5. Additional Responsibilities

• Help with opening duties, check table set up & layout, atmosphere, music, condiment and equipment for service
• Walk through dining area to ensure everything is in perfect order
• Clean and sanitize all tables, chairs, and high-touch areas during closing time
• Polish cutlery and glassware for the next day.
• Return unused items to designated storage.
• Report any shortages, damages, or maintenance issues to the supervisor.
• Ensure POS is logged out and all bills are closed
• Verify cleanliness of pantry, side stations, and waiter stations.

As Waiter/ess​, we expect from you: 

Educational Background 

• Minimum high school education: hospitality diploma or equivalent is an advantage.
• Excellent communication and interpersonal skills with a strong command of English (additional languages are a plus).
• Strong customer service orientation with the ability to anticipate guest needs.
• Professional appearance and adherence to grooming standards.
• Ability to work under pressure in a fast-paced environment.
• Team player with a positive attitude and willingness to learn.
• Flexibility to work varying shifts, including weekends and public holidays.

Experience 

• Minimum of 1 year experience in food and beverage service, preferably in luxury hotel or fine dining environment.

Skills & Competencies 

• Excellent communication and interpersonal skills with a strong command of English (additional Chinese languages are a plus).
• Skilled in order-taking systems (POS) and handling billing/payment transactions accurately.
• Team player with a positive attitude and willingness to learn.
• Flexibility to work split shifts, including weekends and public holidays.
• Handles guest concerns and operational challenges calmly and effectively
• Demonstrates reliability, accountability, and adherence to MOHG values and standards

Technical Proficiency 

• Computer literacy in Microsoft Office applications including Word, Excel, PowerPoint
• Familiarity with POS system or similar platforms Restaurant & Hotel is an advantage. 

Our commitment to you  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.  

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. 

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. 

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. 

• Health Insurance. Supporting your health is part of supporting your success. Comprehensive health coverage is provided to support your wellbeing and your family. 

• Duty Meals. Good food fuels great work. Enjoy daily meals prepared fresh by our MO Makan - Colleague Restaurant Kitchen. 

We’re Fans. Are you?