Summary The Waiter/Waitress will report to the Restaurant Manager and forms part of the F&B team who collectively deliver exceptional guest experiences.
We are looking for individuals who have a good knowledge of food & beverage, a team player and enjoys to wow guests with outstanding service and hospitality.
The Role of the Waiter/Waitress
Greeting and serving our guests, providing detailed information on menus, multi-tasking various front-of-the-house duties in a fast-paced environment.
A team player and be able to effectively communicate with the Kitchen colleagues to make sure orders are accurate and delivered promptly.
Maintains all restaurant environment and equipment clean and tidy, assists guests when they have questions about the menus/ beverage list, and anticipates guests’ needs and addresses them accordingly.
Provide an excellent overall dining experience for our guests.
Preferred Qualifications And Skills
Diploma or Certificate in Hotel Management/ Catering
Minimum 1 year relevant job experience in similar capacity
Knowledgeable about customer service and guest contact skills
Knowledgeable about handling guest/colleague complaints and dealing with guests
Good in spoken and written English and Bahasa Malaysia
Ability to communicate in other languages would be an advantage
Computer literate with knowledge of Microsoft Windows and InfoGenesis System
Able to work independently and with minimum supervision
Pleasant with positive attitude
Good communication and administrative skills
Willing to work shift duties
Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:
Malaysia work authorization is required for this position.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
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