Villa Manager

别墅经理

Mandarin Oriental, Sanya is looking for a Villa Manager to join our Front Office team.

三亚珊瑚湾文华东方酒店现招募别墅经理加入前厅部团队。

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

你是一位具有工匠精神的大师吗？你是否有愿望加入我们团队，共同努力，一起成功？你是否能够展示诚信与尊重，勇担责任？您是否拥抱变化、接受成长型思维模式？我们诚邀您成为卓越的粉丝。

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

文华东方酒店集团是屡获殊荣的酒店管理公司，在世界各地的显著地点拥有最奢华的酒店、度假村及住宅，并拥有强有力的开发拓展能力。文华东方酒店集团因成功打造全球最炙手可热的酒店而受到广泛认可，其传奇服务的灵感源自亚洲传统，同时代表着最前沿的奢华体验。

MANDARIN ORIENTAL, SANYA

三亚珊瑚湾文华东方酒店

A hidden gem where nature is celebrated, and privacy is assured.

一个融合自然美景与身心疗愈的隐奢世外桃源

Mandarin Oriental, Sanya is the first venture of Mandarin Oriental Hotel Group in China, extending the Group’ luxury and lifestyle retreat concept designed for seasoned international travellers in search of tranquillity and the utmost in relaxation and luxury.

The resort enjoys the tranquillity of a 1.2 km nationally protected coral bay and is spread out over 12 hectares of lush tropical bloom overlooking the warm, soothing waters of the South China Sea.

三亚珊瑚湾文华东方酒店是文华东方酒店集团在中国大陆的首家酒店，在传递当代奢华及体现海南特色的同时，反映出集团东方色彩的传统，为国内宾客提供远离喧嚣的宁静和放松。

酒店位于占地12万平方米的热带雨林中，独享1.2千米的珊瑚海滩。热带植物郁郁葱葱，俯瞰南中国温暖舒缓的海水。

About the job

Based at the Mandarin Oriental, Sanya within the Front Office Department in Sanya, the Villa Manger is responsible for The Cliff, providing service that is in line with guests’ expectations and Mandarin Oriental LQE, and supervising for promptness and accuracy the fulfilment of guests’ requests. Report to Front Office Manager.

别墅经理职责是负责为天崖阁客人提供符合客人期望和文华东方集团传奇优质体验的服务，并确保满足客人服务的及时性及准确性。该职位的汇报对象是前厅部经理。

As Villa Manager, you will be responsible for the following duties:

作为别墅经理，您需要承担以下职责：

• Ensure the Cliff service delivery is special and meets or exceeds guests’ expectations

确保天崖阁服务人员提供定制化服务并且满足客人预期。

• Anticipate guests’ needs

预见客人的需求。

• Deliver personalized express Check-In and Check-Out services

提供个性化的入住及退房服务。

• Promotes inter-hotel sales and in-house facilities

提升酒店房间的销售及房间设施设备。

• Ensure the Food and Beverage service is in accordance with the standards and procedures of the Mandarin Oriental Hotel

确保所有餐饮出品符合文华东方酒店的标准。

• Communicate to relevant departments guests’ special requests for the coordination.

向相关部门转达客人的特殊需求，并积极协调。

• Ensure all facilities in The Cliff should be present impeccably maintained, comfortable and safe environment

确保天崖阁所有设施设备得到维护，提供舒适安全的环境。

• Receive and handle The Cliff Guests’ complaints

获取并处理客人投诉。

• Preparing reports monthly, including staff control, F&B control and sales

准备月度相关报告，包括人工、食品成本以及销售情况。

As Villa Manager, we expect from you: 

作为别墅经理，我们需要您具备：

• Strong interpersonal and problem-solving abilities.

较强的人际交往能力及解决问题的能力

• Excellent Hotel product knowledge.

精通酒店产品知识

• Highly responsible & reliable.

高度的责任心和可靠性

• Works well under pressure in a fast-paced environment.

在快节奏的环境中，提升抗压能力

• Ability to work cohesively as part of the team.

团结协作

• Ability to focus attention on guest needs, always remaining calm and courteous.

专注客人需求，情绪稳定，彬彬有礼

•  English language skills

较好的英语语言技能

Our commitment to you

我们承诺给您

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

学习与发展：您的成功即是酒店的成功。我们为您职业生涯的各个阶段精心设计独特的学习与发展计划，使您不断成长。

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

同事入住福利： 当您作为我们的同事努力工作时，休假是非常重要的。做为文华东方酒店大家庭的一员，无论您身处世界何处，都可以申请入住文华东方酒店。同事入住福利项目为您及您的家人提供免费住宿和员工价。

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

同事健康及福祉：找到工作与生活的平衡点非常重要。我们非常重视您的健康及福祉。我们为全球所有同事提供各种健康福利及保健计划。 

Local benefits

本地福利

• A competitive salary and benefits packages 具有竞争力的薪资及福利
• Annual Leave and Public Holidays 带薪年假及公共假期
• Social Insurances and Housing Fund 社会保险及公积金
• Free accommodation and meals 免费的宿舍住宿及工作餐

We’re Fans. Are you?