Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms.

About the job

Based at the Mandarin Oriental, Milan within the Housekeeping Department in Milan, the housekeeping intern is responsible to delight and satisfy our guests..The housekeeping intern reports to the housekeeping Director.

As Housekeeping intern, you will responsible for the following duties:

• Ensure customer satisfaction from arrival to departure in accordance to standards and procedures in the guest rooms and general areas are in compliance with the Legendary Quality Experience (LQE) of Mandarin Oriental, Milan.
• Promote and recognize opportunities to provide guest service above and beyond all expectation.
• Monitor correct handling of all guest requests and guest room servicing needs.
• Ensure that cleanliness and service standards are maintained in all areas of responsibility.
• Work closely with the Engineering Department by reporting all work orders as soon as possible.
• Provide daily updates to Housekeeping Management on progress and status of each area of responsibility.
• Be an active team player with a hands-on approach.
• Ensure all equipment and cleaning supplies are used correctly and in accordance with safety and security standards to guarantee employee safety.
• Communicate accurate information actively and in a timely manner to all colleagues.
• Recognize and report all missing, damaged or sub-standard fixtures and equipment.
• Inspect assigned guestrooms. Ensure all general cleaning, preparation for VIP's, early arrivals and special cleaning requests are done.
• Ensure all items are in place in guestrooms.
• Monitor and maintain perfect cleanliness in all public areas.

As Housekeeping intern, we expect from you: 

• Successful problem solving skills
• Possess an excellent written and verbal command of Italian and English
• Excellent overall communication skills
• Able to multi-task
• Strong desire to provide excellent guest service
• The ability to work well in a team environment
• Flexible schedules and hours, willingness to work on weekends and holidays is required.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Competitive Salary, wages, and a comprehensive benefits package
• Meals available at our Employee Restaurant
• Complimentary Dry Cleaning for Employee Uniforms

We’re Fans. Are you?

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