Staff House Manager

Mandarin Oriental Cristallo, Cortina is an upcoming luxury alpine resort set above the iconic mountain town of Cortina d'Ampezzo, in the heart of the UNESCO-listed Dolomites. Scheduled to open in Winter 2026, the resort will mark the debut of Mandarin Oriental in one of Italy's most renowned mountain destinations, combining the legendary heritage of the Cristallo with Mandarin Oriental's exceptional service, refined design, and award-winning hospitality.

The resort will feature elegantly appointed rooms and suites, exceptional dining experiences, a world-class Spa & Wellness Centre, and curated year-round experiences designed for discerning international travellers seeking the finest alpine luxury.

Joining the pre-opening team offers a unique opportunity to help shape one of Europe's most anticipated luxury hotel openings, contributing to the creation of an extraordinary guest experience from day one.

About the Role

Based at Mandarin Oriental Cristallo, Cortina, the Staff House Manager is responsible for the successful pre-opening and ongoing management of all colleague accommodation provided or arranged by the hotel. Reporting to the Director of People & Culture, the role oversees the planning, allocation, administration, maintenance and continuous improvement of all staff housing, ensuring a safe, comfortable and well-managed living environment that supports colleague wellbeing, engagement and operational excellence.

As a Staff House Manager, you will be responsible for the following duties:

Pre-Opening Responsibilities

• Support the planning, setup and opening of all colleague accommodation prior to the resort opening.

• Coordinate the preparation, furnishing and readiness of staff houses and externally leased apartments.

• Develop accommodation procedures, house rules, operating standards and allocation processes.

• Establish accommodation inventories, documentation, reporting tools and operational controls.

• Coordinate utility activation, supplier onboarding and service contracts prior to colleague arrivals.

• Support the accommodation planning for the recruitment and onboarding of the pre-opening workforce.

Operational Responsibilities

• Manage the daily operation of all staff accommodation facilities and externally leased apartments.

• Coordinate room allocations, colleague arrivals, departures and transfers in line with operational requirements.

• Ensure accommodation is maintained to the highest standards of cleanliness, safety, presentation and functionality.

• Act as the primary point of contact for all colleague accommodation enquiries, requests and welfare-related matters.

• Promote a respectful, inclusive and positive living environment while ensuring compliance with accommodation policies and house rules.

• Coordinate inspections, preventive maintenance, repairs and refurbishment projects with Engineering, landlords and external contractors.

• Manage accommodation inventories, keys, access devices, furniture, equipment and company assets.

• Monitor utility consumption, accommodation costs and operating expenses while identifying opportunities to improve efficiency and reduce costs.

• Review supplier invoices and support budget management, forecasting and financial reporting.

• Ensure compliance with health, safety, fire prevention and local regulatory requirements across all accommodation facilities.

• Coordinate emergency procedures, accommodation inspections and risk assessments where required.

• Prepare regular occupancy, maintenance and financial reports for People & Culture and Finance.

• Build strong relationships with landlords, suppliers and external accommodation providers.

• Lead, coach and develop any colleagues or contractors supporting accommodation operations.

• Collaborate closely with People & Culture, Engineering, Security, Finance and operational departments to ensure an outstanding colleague experience.

• Organise colleague engagement initiatives and community activities within the staff accommodation environment to promote wellbeing and a positive living experience.

• Perform any other reasonable duties assigned by the Director of People & Culture.

Requirements

• Degree or diploma in Hospitality Management, Facilities Management, Property Management, Human Resources, Business Administration or a related discipline is preferred.

• Minimum 3 years' experience in staff accommodation, employee housing, facilities management, residential property management or hospitality operations.

• Previous experience within a luxury hotel, resort or seasonal destination is highly desirable.

• Previous pre-opening experience is considered a strong advantage.

• Experience managing leased apartments, landlords, utility contracts, inventories and accommodation handovers.

• Strong planning, administrative and organizational skills.

• Good understanding of property maintenance, health & safety and accommodation operations.

• Financial awareness with experience managing budgets, invoices and operating costs.

• Excellent interpersonal, communication and conflict-resolution skills.

• Ability to handle confidential colleague matters with professionalism and discretion.

• Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.

• Proficiency in Microsoft Office and digital reporting systems.

• Fluent English and Italian.

• Valid driving licence and flexibility to travel between accommodation locations when required.

Compensation

€38,500 Gross Annual Salary (RAL)