Spa Therapist

Mandarin Oriental, Tokyo is looking for a Spa Therapist to join our Spa & Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.

About the job

Based at the Mandarin Oriental, Tokyo, the Spa Therapist is responsible for, but not limited to performing as trained all spa treatments to guests in a professional and pleasant manner.

 The Spa Therapist reports to Assistant Spa Treatment Manager / Spa Operations Manager.

As Spa Therapist, you will be responsible for the following duties:

• Follow all Standards Operating Procedures (SOPs) as taught by Spa Treatments Manager.
• Keep work area clean, neat and hygienic at all times.
• Must follow all Standards and Procedures as taught by legendary trainers or Head Therapist.
• To ensure that a high standard of service is maintained throughout the Spa.
• Assist in the operations of all spa departments as required:

Spa Treatment Rooms

Spa Suites

Front Desk

Spa Retail Area

Relaxation Area

Spa Preparation Room

Spa Thermal & Changing Facilities

Sales and Marketing

• Maintain cleanliness and attention to detail in treatment room throughout shift.
• Will be expected to assist and perform various demonstrations and events.
• To maintain a high standard of appearance and personal hygiene as lay down by the Spa Director.
• Must attend all training courses as deemed necessary and must adhere to training as set down by the Spa Director.
• Assist in all areas of the spa as and when necessary. E.G. Relaxation area and Reception
• To recognize the importance of “sales” in every aspect of their role and responsible for achieving sales targets as set by the Spa Director. 
• To be adaptable and accountable for all actions.
• Arrive 15 minutes before the start of your shift to allow sufficient time to prepare for your workday.
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Spa Director.
• Maintain current professional licenses.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages
• Social Insurance Plan – Employees Health Insurance and Employees Welfare Pension Insurance (if applicable)
• Labour Insurance Plan

We’re Fans. Are you?