To consistently achieve the service and product delivery standards with a high degree of client care and service at all times.
To demonstrate a pride in workplace and a high level of commitment.
Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
Provide excellent service at all time to all of our guests.
Assist Guest courteously and efficiently.
Set up tables according to the MO standard.
To suggest and correctly take customer food and beverage order with up selling technique.
Enter all sales in POS without errors. Double check list of items before “sending”.
Communicate with Kitchen for any guests’ special request and dietary requirements.
To prepare the pantry and side station assigned with sufficient Mise en Place.
To maintain the back of the house neat, tidy, clean and safe.
Make sure that all product served are accounted for on the final bill before presenting it.
Responsible for cash float and cashiering.
To prepare and maintain Buffet Tag.
Continuously monitor his/her section for maximum guest’s satisfaction.
Set up tables according to reservation.
To deliver the correct order to the table.
To carry out daily, weekly and monthly inventory.
Clear tables between courses throughout the meal.
To wish each and every guest a warm farewell and thank them for coming.
To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Macau/Group generally.
To have role of good Brand ambassador .
To maintain all Hotel’s assets.
Job Requirement：
Extensive menu and wine list knowledge.
English language skills are beneficial.
Highly responsible & reliable.
Works well under pressure in a fast paced environment.
Ability to work cohesively as part of a team.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
