Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.
Scope of Position
The incumbent will provide service that goes beyond the guests’ expectations by anticipating their needs and performing service based on standards set forth by management. He/she will also be responsible for handling special requests and maintaining a clean and organized workstation.
Responsibilities
General:
It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
It is part of your role and your responsibility to fully support all learning and development activities.
You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
To carry out any additional duties requested by management, related to hotel operational activities.
Departmental:
To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests
To ensure that mise en place is completed shift to shift and during service in order to provide an efficient service.
To ensure a full knowledge of the menu and wine list in order to respond or amend guests requests to their full satisfaction.
To greets guests and establish rapport in order to ensure guest satisfaction.
To ensure that the restaurant is kept clean and in appropriate order at all times.
To assist and prepare all VIP amenities in order to deliver them in compliance with our Legendary Quality Standards
To ensure that all service steps are performed in order to reach guest satisfaction and to comply with our Legendary Quality Standards
To ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
To deliver service according to hotel standards and guest requirements in a friendly, courteous and efficient manner
To up-sell services and products to our guests always, enhancing service and generating increased revenue.
To perform any tasks relating to billing according to hotel service standards and cashiering policies
To report any guest comments or complaints to the manager on duty in In Room Dining allowing prompt corrective action
To perform clearing of tables and trays in the wash service area ensuring efficient rotation of silver, china and glassware and keeping breakage to a minimum
To perform duties relating to counting linen on a rota basis
To cooperate with colleagues and provide practical support.
To perform additional duties as related to the position or as prescribed by management.
Be aware of, and comply with, safe working practices as laid down under FLHSS. This will include your awareness of any specific hazards at your workplace.
Be aware of and comply with local and relevant Food Hygiene Standards.
Wear any appropriate protective clothing provided by or recommended by the Hotel.
Report any defects in the building, plant, or equipment according to the Hotel procedures.
Ensure any accidents to colleagues, guests or visitors are reported in accordance with hotel procedures.
Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.
Be aware of Fire safety plans.
Adhere to Safe & Sound procedures regarding Health & safety.
Adhere to Safe & Sound procedures regarding HACCP standards.
Attend any training deemed appropriate by your Head of Department.
To be responsible for the Safe &Sound procedures followed by your peers.
To attend statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.
To attend any training deemed appropriate by your Head of Department.
in accordance with MOHG standards and HACCP, to ensure guest satisfaction.
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