Server

Mandarin Oriental, Tokyo is looking for a Senior Server to join our Sense team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo, renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.

About the job

Based at the Mandarin Oriental, Tokyo / within the Sense, the Server is responsible for providing exceptional guest experiences. The Server reports to the Restaurant Supervisor / Assistant Manager / Manager.

As Senior Server, you will be responsible for the following duties:

• Maintains a high standard of personal hygiene and grooming at all times
• Wears designated uniform which are well pressed and in a good state of repair
• To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out.
• To be fully informed and aware about all information concerning Food and Beverage outlets and hotel facilities of Mandarin Oriental, Tokyo
• Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner
• Handles guest complaints or problems promptly, ensuring that any resolved / unresolved incidents are reported to the manager in a timely manner
• Demonstrates security conscious behaviours in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the manager
• Attends meetings and training sessions that may be beneficial personally or to the operation.
• Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Assist Guest courteously and efficiently.
• Communicate with Kitchen for any guests’ special request and dietary requirements.
• To prepare the working station and side station assigned with sufficient Mise en Place.
• To maintain the back of the house neat, tidy, clean and safe.
• Continuously monitor his/her section for maximum guest’s satisfaction.
• To deliver the correct order to the guest.
• To carry out daily, weekly and monthly inventory.
• To welcome every guest in the appropriate manner.
• To wish each and every guest a warm farewell and thank them for coming.
• Assist and support all mandarin Oriental Tokyo colleagues as required

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• A competitive salary and benefits packages
• Social Insurance Plan – Employees Health Insurance and Employees Welfare Pension Insurance (if applicable)
• Labour Insurance Plan

We’re Fans. Are you?