Mandarin Oriental, Guangzhou is looking for a Secretary to DOP&C to join our People & Culture team.

Do you want to deliver the exceptional? Work in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a Fan of the exceptional, every day, everywhere.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for crafting time-enriching experiences that transform the ordinary to the exception and guests to fans.

Located in Guangzhou’s Tianhe CBD and designed by tonychi studios, Mandarin Oriental, Guangzhou offers spacious guestrooms, suites and stylish service apartments. Diverse dining choices include Two MICHELIN Stars Jiang by Chef Fei, MICHELIN-Selected Restaurant Ebony, The Mandarin Cake Shop and The Loft. The Spa at Mandarin Oriental, Guangzhou was awarded five-star recognition by Forbes Travel Guide and offers visitors peace and tranquillity in nine private treatment rooms.

 

About the job

Based within the People & Culture in Guangzhou, the Secretary to DOP&C is responsible for assist the Director of People & Culture in the smooth and efficient running of the People & Culture Department, ensuring that all the policies and procedures outlined in the Operations Manual are strictly adhered to. To keep the Director of People & Culture’s diary appointments and engagements and assist in planning his/her day. to assist with the coordination and implementation of all employee communications and committees, to provide courteous and professional service, to handle employees’ enquiries graciously and efficiently and to maintain good working relationship with all colleagues throughout the Hotel, to maintain a high standard of personal appearance and hygiene at all time, to be aware of all the Hotel’s policies and procedures and to adhere to them. To carry out any other reasonable duties and responsibilities as assigned. To respond to changes in the People & Culture function as dictated by the industry, company, or Hotel. The Secretary to DOP&C reports to the Director of People & Culture.

 

As Secretary to DOP&C, you will responsible for the following duties:

• Checks the correctness of the information on the forms and requisitions before forwarded to DOP&C for signature.
• Takes minutes for departmental meetings, and other meeting which required so.
• Assists to organize staff meeting when situation requires so.
• Assists to maintain and enhance the staff welfare to ensure high morale.
• Assists to communicate with internal and external relationship.
• Maintains effective internal communication with Department Heads, supervisors and all employees.
• Assists to implement staff motivation, recognition and participation program for the Hotel.
• To supplement the daily using items, including the stationeries, P&C daily regular forms, etc.
• To assist dormitory manager to purchasing the related items.
• Taking over the expatriate staff’s work permit and residence permit, including assisting the expatriate staff to apply the corrected visa to come to China.
• To do the departmental monthly attendance record, including the leave application request, overtime request, etc.
• To assist the Benefit Manger to check the monthly attendance records and check the leave application forms, etc.

 

As Secretary to DOP&C, we expect from you:

• Minimum of 1-2 years of relevant experience in luxury hotels.
• With departmental secretary experiences.
• Good in English and Mandarin, both spoken and written.
• Proficient letter writing skills in both English & Chinese.
• Proficient in the use of Microsoft Office etc.
• Independent, committed, and well-organized.
• Good communication and interaction skills.
• Strong organizational skills to handle multiple assignments.

 

Our Commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Competitive Benefits Package.

We’re Fans. Are you?

 

 

 

 

 

广州文华东方酒店现诚聘人才及文化总监秘书加入人才及文化部团队。

你是否渴望成就卓越？是否期望与团队协作取得成功，彰显诚信与尊重，并肩负责任？是否秉持不断成长的信念？我们诚邀你一同不懈追求，卓尔不凡。

文华东方是一家屡获殊荣的酒店集团，拥有及管理全球享负盛名的酒店、度假酒店及酒店管理式住宅，遍布全球最受欢迎的目的地，并拥有强大的发展前景。文华东方酒店集团为宾客提供融合东方魅力的21世纪奢华体验，凭借打造全球多个备受瞩目的项目而日益受到广泛认可。最为人称道的是，文华东方酒店集团致力于打造丰盈时光的体验，将平凡转变为卓越，将宾客转化为粉丝。

广州文华东方酒店位于广州市天河中央商务区核心地段，由季裕棠设计师事务所设计，提供广州城中宽敞的客房体验。酒店的米其林二星粤菜餐厅江-由辉师傅主理、米其林指南入选餐厅悦铂尼、文华饼店和The Loft酒吧为宾客提供了丰富的餐饮选择。蝉联福布斯旅游指南五星水疗奖的水疗中心环境典雅舒适，是这座喧嚣都市中沉思遐想和探索发现的世外桃源。

 

关于职位

该职位位于广州文华东方酒店人才及文化部，协助人才及文化总监顺利并高效地完成人才及文化部的内部工作，确保操作手册中概述的所有政策及程序都被严格遵守。记录人才及文化总监的日常会议及业务往来，确保协助安排其一天的工作。协助协调与实施与所有员工的交流。提供彬彬有礼且专业的服务。处理员工需求时做到和蔼高效。与整个酒店的所有员工建立良好的关系。时刻保持极高的个人形象标准及卫生要求。熟知酒店所有的政策与程序并严格遵守。根据安排执行所有其他的合理的工作职责。响应所有由行业，集团或酒店叙述的人才及文化部适用的所有变化。人才及文化总监秘书向人才及文化总监汇报。

 

作为人才及文化总监秘书，你将负责以下职责：

• 检查申请表的信息准确后提交人才及文化总监签字。
• 为部门会议，及其他相关会议做会议记录。
• 如情况需要，协助组织员工会议。
• 协助保持并加强员工的福利以确保高士气。
• 协助内外部关系的交流。
• 保持高效与部门总监，主管及所有员工的内部沟通。
• 协助酒店落实激励员工，认知及参与等项目。
• 供应部门的日常用品，包含文具，人才及文化部的日常使用表格等等。
• 协助员工公寓经理采购相应物品。
• 掌控所有离国服务人员的工作许可及居留许可，包含协助离国服务人员申请到中国工作的正确的签证等。
• 制作记录部门月度考勤表，包含休假申请，加班申请等等。
• 协助福利经理检查月度考勤表并检查休假申请记录等。

 

作为人才及文化总监秘书，我们期望你具备以下能力：

• 至少1-2年豪华酒店相关工作经验。
• 具有部门秘书经验优先。
• 良好的中英文沟通及书写能力。
• 精通中、英文公函写作技巧。
• 精通微软Office等办公软件。
• 独立性强、忠诚可靠并具良好的组织能力。
• 良好的沟通协调能力。
• 能够有条不紊地完成多项工作安排。

 

我们对你的承诺

学习与发展：你的成功就是我们的成功。我们为你量身定制专属的学习与发展计划，助力你在职业生涯的各个阶段持续成长。

Mostay酒店入住福利：努力工作的同时，也需要适时放松。作为#MOfamily文华东方酒店集团的一员，无论你身在何处，都可以选择入住我们集团的酒店。MOstay福利为你及你的亲友提供酒店免费住宿和优惠房价。

员工健康：平衡工作与生活至关重要。我们关注你的身心健康，并在全球范围内为所有员工提供多种健康福利和康养体验。

退休计划：你的付出，我们定当回报。我们根据你的服务年限和职位，提供不同的退休计划。

极具竞争力的福利待遇。

We’re Fans. Are you?