Commis / Wedding Sales Manager

Mandarin Oriental, Tokyo is looking for a Commis to join our Wedding Sales team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.

About the job

Based at the Mandarin Oriental, Tokyo / within the Wedding Sales, Wedding Sales Manager is responsible for effectively assisting the Wedding Senior Sales Manager in general administration and executing function coordination of all confirmed social functions in a most professional and effective manner.

The Wedding Sales Manager reports to Director of Weddings.

As Wedding Sales Manager, you will be responsible for the following duties:

• Seek and development of new potential accounts through:

Professional response for any inquiries by telephone.

Individual guests inquiries.

Any visitors at Hotel.

Inquiry from Hotel Internet Sight.

Wedding Agents.

• To achieve minimum:

6 new guest’s appointment monthly.

To confirm 25 Wedding Ceremonies annually.

To be in charge of 25 Weddings annually.

• To plan Wedding Fair :

Plan (Support) Wedding Fair when necessary.

Conduct meetings for the Fair.

Ensure to coordinate the Fair.

Review each Wedding Fair.

Make a report of the result of the Fair.

• Make follow up plan for the Fair.
• To assist Wedding Senior Sales Manager in preparing daily/weekly and monthly Wedding reports as and when necessary.
• To attend daily morning briefing and weekly Wedding Sales Meeting.
• Attends daily morning Sales Briefing, weekly Wedding Sales Meeting and weekly Wedding Resume meeting.
• To perform all duties and responsibilities in a timely and efficient manner in accordance with established Mandarin Oriental policies and practices (MO Pillars and LQE) to achieve the overall objectives of the position.
• Maintains a detailed knowledge of hotel facilities, features and services.
• Entertains and conducts hotel inspections to clients whenever required.
• Establishes and maintains strong relationship with the established clientele and constantly explore into new business opportunities.
• Actively conduct site inspection for potential guests and attend to walk-ins as assigned.
• To assist Wedding Senior Sales Manager in coordinating and servicing all tentative and confirmed functions.
• To assist Wedding Senior Sales Manager in answering telephone inquiries, preparing banquet event orders, proposals, menus and all general administration work.
• To assist with incoming telephone calls within the department.
• Competent with providing clients with hassle-free experience.
• Maintains the highest standards of professionalism, ethics and attitude toward all hotel guests, clients and associates.
• Maintains professional business confidentiality.
• Performs related duties and special projects as assigned.
• Responsible for recording and maintaining accurate event & guests’ history.
• Maintains the highest standard in grooming.
• To ensure the cleanliness of work place and it’s surrounding area.
• To execute all duties as per duty roster drawn.
• To attend and contributes to all Meetings as required.
• Exercises responsible behaviour at all times and positively representing the Hotel management team and Mandarin Hotel Group.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, whilst feeding back a prompt follow up.
• To respond to all local enquiries within 6 hours and overseas enquiries within 24 hours. Effective follow-ups are to be conducted for such enquiries.
• To ensure that an effective and accurate filing system, both manuals as well as electronic, is maintained at all times.
• To ensure that all data input into the BV Manager system is accurate.
• Traces on bookings are logged in to BV Manager daily and ensures that traces are acted upon timely and thoroughly.
• To establish an efficient trace File to ensure that all business booked is properly tracked.
• To manage Wedding reception desk and organize all appointments.
• Maintains all client and event files according to the standards required.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages
• Social Insurance Plan – Employees Health Insurance and Employees Welfare Pension Insurance (if applicable)
• Labour Insurance Plan

We’re Fans. Are you?