Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental Downtown, Dubai

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Scope of Position

As Sales Coordinator you will work closely with the Director of Commercial Strategy, Associate Director of Sales and the sales team to ensure a smooth and effective operation of the division. You will act as a link between the sales team and various other hotel departments to ensure an excellent property communication and collaboration and you will support the team with administrative tasks to achieve the overall property sales objectives. 

Responsibilities

• Ensures all requests are handled in the time frame set by the company.

• Updates all activities related to company account management in the system and adheres to MOHG standards.

• Contributes to the development of company sales initiatives by recommending, implementing and monitoring appropriate local activity.
• Attends major events in hotel & city as requested by Department Head.
• MObilises at all opportunities to cross sell the brand worldwide.
• Constantly monitors the market and the competition and reports on threats and opportunities.

• Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Sets a positive example.
• Handles guest complaints and disputes.

• Ensures an excellent working relationship with all colleagues within the hotel.
• Effectively communicating with all other hotel departments, especially Reservations, Front Office and Conference & Events.
• Utilizes all available on the job training tools for colleagues.

• Establishing and maintaining files, data base of all accounts and assisting the Associate Director of Sales and Director of Commercial Strategy in maintaining the account management system.
• Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.
• Attends weekly and monthly department meetings and prepares account performance and feedback accordingly.

• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.

• Conducts sites visits as required 
• Participates in Client Entertainment with Sales Department as required
• Joint Sales calls with team as required

Skills & Qualifications

• Senior school qualifications
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management
• Minimum 2 years of experience working in a 5-star hotel environment within Sales.
• Strong administrative skills
• Previous experience in the GCC an advantage.
• Must be excellent in using computer and well versed in all computer applications.
• Charming and outgoing with excellent interpersonal skills for both external and internal customers.
• Ability to work under pressure and on own initiative.
• Positive attitude and good communicator.
• Ability to plan and organize workload.
• Effective time management, communication and presentation skills.
• Flexibility to respond to a range of different work situations.
• Able to solve problems.
• Commitment to delivering high standards of customer service.
• Fluent in English and an additional European language will be an advantage