Guest Room Cleanliness and Tidiness during AM Shift:
Ensure occupied and vacant guestrooms are cleaned and maintained to the exact standard as demonstrated by Housekeeping supervisory staff during initial training.
Remove all soiled linen and towels from the guest room.
Thoroughly clean guest bathrooms, bathroom walls, bathtub, shower area, water closet using the suggested chemicals. After cleaning, dry all areas, fixtures and surfaces.
Arrange all guest toiletries as demonstrated.
Replenish all amenities and terry items.
Efficiently make bed to meet appearance standard as demonstrated.
Arrange all clothing items in occupied guestrooms are folded neatly according to standard as demonstrated.
Upkeep guestroom and bathroom to include all inside windows and mirrors.
Remove all room service trays from guestroom hallways and/or corridor and place in the service area ready for collection.
Vacuum the guestroom’s carpet and wipe down furniture and baseboards according to standard in all assigned work areas.
Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task.
Guest Room Cleanliness and Tidiness during PM Shift:
Neatly fold bed runner and place in designated area.
If guest is utilizing any additional bedding (rollaway) ensure that there is ample linen and amenities.
Efficiently turndown bed to meet appearance standard as demonstrated.
Inspect all guestroom fresh linens for cleanliness and sub standard appearance.
Place foot mats and slippers each sides of the bed or one side depending on number of guests.
Set up turndown tray with ice and water as well as other turndown amenities as demonstrated.
Close black out shades during PM turndown service.
Arrange all guests’ toiletries for easy access as directed.
Arrange all clothing items in occupied guestrooms are folded or hung neatly according to standard as demonstrated.
Replace guest amenities when appropriate.
Vacuum Guest room carpet furniture and baseboards according to standard if needed during PM Service.
Ensure guest has the correct amount of valet/dry cleaning/shoeshine bags/slips.
Turn on stereo/television to appropriate turndown standard.
Empty waste baskets
Replace all used drinking glasses to standard
Turn on appropriate lighting if guest is not present during service.
Remove all guest room service trays from guestroom hallways and/or corridor and place them in the service area.
Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task.
Guestroom equipment and facilities:
Recognize and report all missing, damaged or sub standard furniture, fixtures and equipment.
Ensure that all electronic devices (television, remote controls, stereo and telephones) are working properly.
Guest Requests Handling:
Evaluate work assignments and prioritize work load according to guest requests.
Ensure all guestrooms assigned are completed with correct status marked at the end of the day including any guest information obtained to add to the guest history file.
Others:
Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards.
Return all articles left by guest to Lost & Found.
Adhere to Do Not Disturb policy.
Vacuum designated Guest Floor at end of the shift.
Refill and Post Mini bar Items by Telephone System
