Clean assigned guest rooms according to standards established by the hotel. It involves, but is not limited to, making the bed, dusting the room and furniture, replenishing the guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.
While cleaning the room, verify that all is in proper condition and order of functioning and report to supervisor any items that need repair.
Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.
Keep informed of the hotel product and service knowledge to answer guest questions.
Answer all guest questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant people to handle. It may be providing information, giving an extra item such as a towel, etc.
Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of the shift, report special attention to guests, unusual situations, and incidents that need follow-up, to ensure consistency and guest satisfaction.
Verify the room's physical status and update the Order Taker of any discrepancies found.
Report at once to supervisor and Order Taker lost and found items and coordinate with Order Taker when to bring things down.
Provide the turn-down service to assigned guest rooms according to standards established by the hotel. It involves, but is not limited to, turning down the bed, replenishing guest room and bath supplies, and cleaning the bathroom if necessary. Help control guests and cleaning supplies to save costs.
Clean assigned guest rooms, late check-out, and late service required by guests, according to standards established by the hotel. It involves, but is not limited to, making the bed, dusting the room and furniture, replenishing the guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.
While cleaning the room, verify that all is in proper condition and order of functioning and report to supervisor any items that need repair.
Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.
Keep informed of hotel products and services knowledge to answer guest questions.
To keep uniform neat and clean and ensure good personal grooming and hygiene in accordance with the standards of Emirates Palace Mandarin Oriental.
Any other duties, which may be assigned to you from time to time as directed by your supervisor or manager.
Skills & Requirements:
Minimum of 1-year experience in a similar role with preferable previous experiences in a four and five-star hotel.
Basic High school (10 years of schooling), Diploma or vocational training in hospitality.
English communication.
Good personality and positive attitude, energetic, friendly, flexible, motivated, and able to work independently.
