Mandarin Oriental, Prague is housed within a former 14th century monastery, and it is both a five-star luxury hotel and a wonderfully preserved piece of history. Blending contemporary design with period features, we offer a truly unique hotel experience.

As the Revenue and Reservations Manager you will be responsible for maximizing the hotel’s revenue through pricing strategies and the reservations process. You will oversee the Reservations team to ensure smooth operations and efficient handling of guest bookings. You will also work closely with Sales, Marketing and Operations teams to identify revenue opportunities and implement strategies to achieve business goals.

The main focus of your job will be:

• Develop and implement effective pricing strategies to optimize room occupancy and revenue
• Oversee the daily operations of the Reservations team, ensuring accuracy and efficiency in managing guest bookings
• Conduct data analysis and forecasting to monitor market trends and performance
• Collaborate with Sales and Marketing teams to align revenue strategies with promotional efforts
• Lead the Reservations team to provide exceptional service and maintain brand standards
• Analyze performance reports and present findings to senior management
• Identify revenue growth opportunities and develop action plans to address them
• Ensure compliance with company revenue management and reservations standards and policies

What we expect from you:

• Previous experience in revenue management and reservations or a similar role within the luxury hospitality industry.
• Strong leadership, analytical, and problem-solving skills with a results-driven mindset.
• Experience managing a team in a reservations or customer service setting.
• Proficiency in revenue management systems, reservations systems, MS Excel, and data analysis tools.
• Excellent communication and organizational skills.
• Ability to work under pressure and adapt to a dynamic environment.
• Fluency in English is required, knowledge of Czech is a plus.

How we will reward you:

We believe that happy and motivated employees are the cornerstone of any successful company. Our benefits package encourages our coworkers' overall professional and personal growth in addition to recognizing their hard work. Here are a few that will definitely bring you joy:

• MyDays - five extra days off per year (after completing your first year with us)
• Free lunch and dinner in the hotel canteen
• Candidate referral bonus 25,000 CZK
• MoComp - free stay for 3 - 5 nights at any hotel in the Mandarin Oriental network
• Transport allowance (50% of the price of the annual Prague Ticket)
• MultiSport card allowance
• Learning and development - the opportunity to use our training activities and development plan to build your career at Mandarin Oriental
• International transfer opportunities within the Mandarin Oriental Group
• Pleasant working environment in the heart of Prague in Mala Strana and many more...

ELIGIBILITY TO WORK IN CZECH REPUBLIC

Please note, all candidates applying for this role must have obtained the work permit in Czech Republic or European Union. Documented evidence of eligibility will be required from candidates as part of the recruitment process.