Mandarin Oriental, Hong Kong is looking for a Revenue Analyst to join our Revenue team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. Besides 447 luxurious guest rooms and suites, the hotel features a Club Lounge as well as an extensive SPA and wellness area. In addition to its 13 banqueting spaces, Mandarin Oriental, Hong Kong is home to nine highly individual bars and restaurants, including much-loved greats and one Michelin-star venue, offering guests a series of elevated dining experiences This iconic hotel is the epitome of contemporary luxury combined with Oriental heritage. We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment.

In additional, Mandarin Oriental, Hong Kong is embarking upon a transformative renovation with an investment over USD100 million and will be unveiling new and enhanced offerings incorporating new elegant guest accommodation designs, and the introduction of exciting dining and wellness experiences, including the arrival of globally renowned chefs, Daniel Boulud and Daniele Cason in 2026.

About the job

Based at the Mandarin Oriental, Hong Kong within the Revenue Department, The Revenue Analyst is responsible to produce and analyse all marketing related statistics for short- and long-term strategic planning of the Sales & Marketing Department. Champion the revenue maximization initiatives in rooms and establish the Revenue Management culture in the hotel. Responsible for competitive intelligence and to facilitate strategic competitive practices through approved decision support tools. The Revenue Analyst reports to the Director of Revenue Strategy.

As a Revenue Analyst, you will be responsible for the following duties:

• Preparation and distribution of daily, weekly, monthly revenue reports. The reports include market segmentation analysis, production reports, source contribution analysis, daily pick-up reports, etc.

• Update and prepare analytical tools and reports in Excel

• Execute pricing and restriction changes, manage rate and inventory availability

• Reservation data cleaning and maintenance

• Ensure correct rate loading and communication of new rates and packages to reservations, front office, accounting and other impacted departments

• Perform audits and maintenance on all systems such as PMS, CRS, RMS, and Sales & Catering Systems to ensure content and information is correct.

• Content management on third party sites

• Ensure systems health, checking of interfaces, and resolve errors and discrepancies

• Conduct market research and monitor competitor rates

• Handle Best Rate Promise claims and monitor rates across various channels to ensure rate parity

• Assist in development of forecasts and budgets. 

• Work closely with the Reservations & Sales Team in achieving the budget

• Communicate strategies and procedures to other departments as required.

• Participate in weekly revenue management meetings.

• Prepare Revenue Management Report information for all related meetings.

• Monitor and analyse the competition daily / weekly through shop reports and the Internet to identify selling strategies and market trends.

• Assist in preparing short- and long-term forecasts.

• Provide administrative support for the Revenue Management Team.

• Review and analyse reports such as Demand360, STAR, Hotel Intelligence and other measurement tools and present revenue opportunities.

• Be knowledgeable of all special rates and promotions.

As a Revenue Analyst, we expect from you: 

• A proactive approach to identifying revenue opportunities and challenges.

• Strong analytical thinking and problem-solving skills to make data-driven decisions.

• Excellent communication and interpersonal skills to collaborate effectively with diverse teams.

• Adaptability and flexibility in a fast-paced environment with changing priorities.

• Commitment to continuous learning and staying updated on industry trends and best practices.

• Customer-focused mindset that balances revenue generation with guest satisfaction.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?