Responsible in managing all aspects of the restaurant. He/ she is expected to deliver a high-quality experience to our guests and motivate our colleagues to ensure excellent customer service. Supervisors will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must.

•    Attend to guest requests and complaints, efficiently and courteously
•    Ensure that the standards of Food and Beverage service are maintained
•    Monitor and supervise small VIP functions not handled by the Banquet Department
•    Ensure that the orders are delivered at the proper temperature
•    Ensure that all colleagues are familiar with the contents of all menus, and the composition of each item
•    Ensure the all tables are set up correctly and in a timely manner
•    Provide feedback on customer complaints
•    Ensure that all orders are carried out correctly
•    Give special attention to all VIP guests 
•    Develop a good relationship with clients
•    To check reservation at the beginning of each service and ensure station is set up completely and on time according to the reservation
•    To always practice LQE and MO Pillars daily in the operations
•    Attend all training sessions and courses, briefings and meetings as required
•    Look continuously for ways to improve the quality service and surpass the standards
•    Make a significant and continuous effort to increase your professional knowledge in order to achieve the goals and objectives of the hotel and department
•    Actively support the hotel’s team culture, and help to achieve the hotel’s vision, goals and values
•    Show a positive, energetic and caring attitude at all times towards guests and fellow employees