Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental is expanding its presence in Egypt with the upcoming Mandarin Oriental, Luxor — a luxury resort destination set along the Nile in one of Egypt’s most historically and culturally significant locations. Located in Upper Egypt, Luxor is internationally renowned for its ancient temples, archaeological landmarks, and rich cultural heritage, attracting luxury leisure travellers from around the world.

Mandarin Oriental, Luxor will bring the Group’s legendary service, wellness, and culinary excellence to the destination, offering an elevated luxury resort experience rooted in local culture, craftsmanship, and immersive guest experiences. The resort is expected to feature luxurious accommodations, destination dining experiences, wellness and spa facilities, leisure offerings, and curated cultural experiences designed to connect guests with the history, beauty, and authenticity of the Nile.

About the job:

The Restaurant, Bars & Experiences Manager will be responsible for overseeing the daily operations, guest experience, and commercial performance of the resort’s restaurants, bars, lounges, and experiential dining initiatives. This role plays a key part in ensuring exceptional service standards, operational excellence, innovative guest programming, and memorable dining experiences aligned with Mandarin Oriental’s luxury positioning.

As Restaurant, Bars & Experiences Manager, you will be responsible for the following duties:

• Oversee the daily operations of all assigned restaurants, bars, lounges, and guest experience activations to ensure the highest levels of service and operational excellence.
• Ensure all Food & Beverage colleagues consistently deliver exceptional guest experiences in line with Mandarin Oriental standards and Forbes expectations.
• Drive profitability, operational efficiency, and guest satisfaction across all assigned outlets.
• Lead, coach, motivate, and develop Food & Beverage teams to maintain a highly engaged and service-oriented culture.
• Conduct regular operational briefings and ensure all colleagues are fully informed of daily priorities, guest expectations, promotions, and service standards.
• Ensure compliance with all hotel policies, departmental procedures, hygiene standards, and local health and safety regulations.
• Monitor and analyse operational performance including guest feedback, financial results, service quality, and quality assurance measurements such as LQE, Forbes, and MO Pillars.
• Coordinate and supervise the preparation, presentation, and service of food and beverage offerings to ensure consistency and quality at all times.
• Work closely with the culinary and bar teams to develop innovative dining concepts, beverage experiences, seasonal activations, and destination-led guest experiences aligned with the Luxor market.
• Support the execution of promotional calendars, special events, partnerships, and experiential programming designed to enhance brand awareness and revenue generation.
• Collaborate with Sales, Marketing, and Public Relations teams to promote Food & Beverage offerings through campaigns, media exposure, partnerships, and social media engagement.
• Encourage innovative and immersive guest experiences that differentiate the resort within the luxury hospitality and destination dining market in Egypt.
• Monitor competitor activity, industry trends, and emerging hospitality concepts locally and internationally to ensure the resort remains relevant and competitive.
• Ensure all outlet reservation systems, POS systems, and operational technologies are maintained and functioning effectively.
• Manage departmental operating budgets, forecasting, labour productivity, and cost control initiatives.
• Handle guest feedback and complaints promptly and professionally, ensuring appropriate service recovery and follow-up.
• Maintain strong visibility within the operation and build positive relationships with guests, colleagues, and external partners.
• Support sustainability initiatives and responsible operational practices in line with MOHG ESG objectives.
• Perform any other reasonable duties or special projects as assigned by Hotel Management.

As Restaurant, Bars & Experiences Manager, we expect from you:

• Previous Food & Beverage leadership experience within luxury hotels, resorts, lifestyle hospitality, fine dining restaurants, or premium bar environments.
• Strong understanding of luxury guest service standards and experiential hospitality concepts.
• Proven experience managing restaurant and bar operations within a high-volume luxury environment.
• Strong leadership and team development skills with the ability to motivate and inspire colleagues.
• Excellent communication and interpersonal skills with a guest-centric mindset.
• Strong operational, organisational, and problem-solving capabilities.
• Good financial acumen with experience managing labour costs, forecasting, budgeting, and outlet profitability.
• Passion for food, beverage, entertainment, and guest experience innovation.
• Strong understanding of current restaurant, bar, and lifestyle hospitality trends.
• Ability to work effectively within a fast-paced and dynamic luxury resort environment.
• Previous pre-opening experience is advantageous.
• Proficiency in English is required; Arabic is highly preferred. Additional languages are advantageous.
• Previous experience with luxury hospitality systems and POS platforms is preferred.

Our commitment to you:

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues globally.

Competitive salary and benefits package.

Support the internal talent transfer plan of the group worldwide.

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