Receptionist

Mandarin Oriental Conservatorium Amsterdam is looking for Receptionist to join the Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As Receptionist, you will be responsible for the following duties:

• Warmly welcome guests upon arrival, ensuring an exceptional experience from the moment they enter the hotel;
• Manage check-ins, and check-outs, ensuring a smooth and efficient process;
• Respond to guest inquiries professionally, providing information about hotel services and recommending local activities;
• Coordinate with other departments (concierge, room service, dining) to meet guest needs in a personalized and efficient manner;
• Ensure rooms are ready for guest arrivals by closely working with housekeeping and maintenance teams;
• Resolve guest complaints or issues promptly with discretion and courtesy, ensuring satisfaction;
• Perform billing operations, manage payments, and ensure transactions are accurately recorded;
• Maintain a clean and organized reception area while ensuring the safety and security of guests and staff;
• Ensure luxury service standards are upheld, paying close attention to detail and quality of Mandarin Oriental standards.

Your role demands flexibility and adaptability, as each day brings unique challenges and opportunities to enhance guest experiences. This role is well suited to people who thrive in a dynamic environment and enjoy creating memorable experiences for guests.

As Receptionist we expect from you: 

• A minimum of two years’ experience as a Receptionist, preferably in a luxury setting;
• Flexibility and resilience - your position will include weekend, holiday and night shifts;  
• Proficiency in the English language. Proficiency in Dutch is a plus;
• Eye for detail, drive to success and a supportive attitude;
• A strong sense of responsibility: always follows up, is accurate and knows how to deliver exceptional and personalised service;
• Excellent written and verbal communication skills – approachable and professional in handling both guest complaints and positive feedback;
• Strong team player with excellent organizational and time management skills;
• Excellent presentation;
• Excellent interpersonal skills and a taste for customer contact.

Our commitment to you:

• A salary in scale V of the Collective Labor Agreement
• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions
• Fantastic growth opportunities for all colleagues, with targeted development programs to get you ready for the next step in your career
• Discounted stays at our beautiful properties across Mandarin Oriental
• Multiple additional benefits, such as supplemented staff meals, laundry service,  50% contribution to your pension fund;
• Travel allowance of €0,21 per kilometre for distances as of 5 kilometres with a maximum amount of € 250,- net per month
• F&B Discount Card – discounts at restaurants at high-end hotels in Amsterdam
• Discounted collective health insurance and weekly yoga sessions with our personal trainers
• 25% discount on special treatments and special products in our Spa facilities

Discover your role within our luxury hotel:
The Mandarin Oriental Conservatorium Amsterdam consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer of our company.

Apply through this website and let us know why you are interested! We look forward to seeing your application. For any questions, reach out to us via +31 (0)20-570 0043. Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying. Due to high application volume, we will respond only to candidates meeting these criteria.

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