Reception Manager, The Aubrey
39 hours, 5 days per week
We’re looking for a Reception Manager to join our iconic team at The Aubrey.
The Aubrey is a Japanese Izakaya & Bar concept with 132 covers and a private dining room serving brunch, dinner and late-night drinks. Our menu features classic dishes from Japanese cuisine, in interpretations that adapt and change with the seasons.
The restaurant has been created as a partnership between Maximal Concepts and Mandarin Oriental Hyde Park, London. Maximal Concepts is a Hong Kong-based company that has since expanded to locations including Singapore, Las Vegas and Vancouver.
As a Reception Manager at The Aubrey, you will be responsible for:
Organising the seating plans before service and managing the book during service.
Training and leading new and existing colleagues in the reception team.
Warmly greeting all guests upon arrival, building rapport with new guests and recognising regular guests.
Communicating guest notes and information to the team prior and during service.
Liaising with the Mangement Team for special information, requests and bookings.
As a Reception Manager, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary but are mainly evening or late-night shifts (including weekends and bank holidays), so flexibility is required where applicable.
To be a successful Reception Manager, you will have strong customer service, leadership and administrative skills and previous experience in a similar role, preferably in a luxury fast-paced environment is essential.
In return, you will receive an array of iconic benefits, such as:
SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.
Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.
We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.
DIVERSITY & INCLUSION.
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.
All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
ELIGIBILITY TO WORK IN THE UK.
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Thank you