Mandarin Oriental Jumeira, Dubai is looking for a Pool and Beach Butler to join our Sunvibe team.

   Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

   Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

   With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

As Pool and Beach Butler, Sunvibe, you will be responsible for the following duties:

• Responsible for the service, cleaning, and maintenance of the ice cream cart, ensuring it is hygienic, fully stocked, and in proper working condition at all times, in line with food safety and hotel standards.

• Ensure smooth running of the Sports, Recreation, and Pool & Beach service on a day to day basis to achieve the highest possible levels of guest satisfaction.

• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement

• Support company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.

• Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

• Has complete knowledge of the products and services offered by the resort.

• Maintains the authenticity of the Sports, Recreation, and pool & beach services.

• Ensure that the poolside cleanliness, ambience and service are as per standards.

• Must follow all Standards and Procedures as taught by legendary trainers, Departmental trainers.

• To ensure that a high standard of service is maintained throughout pool & beach

• Report dysfunctional equipment to the Outlet Supervisor.

• To maintain inventory of supplies for the operations of the Ice Cream Cart, Pool & Beach.

• To attend daily line-ups, weekly and monthly Fitness & Wellness meetings.

• Ensure that all activities are performed in a safe environment using proper safety techniques.

• Works closely to promote our Spa offering to ensure that we maximize guest satisfaction and Hotel revenue by enabling our guests to experience our Spa.

• Maintain a strong working environment with the other departments.

• Ensure proper accounting procedures are followed when collecting of charging fees for Pool & Beach services.

• Keep yourself updated with all guest bookings for recreational activities.

• Ensures that guest history records are updated at all times in coordination with the Restaurant Management team.

• Takes ownership of guest’s requests and needs and ensures immediate action as appropriate.

• Advises Restaurant Supervisor of all guest feedback and unusual matters.

• Attends training sessions as required.

• Responsible for the upkeep and the cleanliness of the ice cream cart, swimming pool, beach and all areas of the department as per the standard operating procedures.

• Ensure that liability waiver form is signed by guests going on experiences.

• Ensure adequate par stock is maintained in recreation department and requisitions where necessary.

As Pool and Beach Butler, Sunvibe, we expect from you:

• Valid Lifeguard/First Aid and Pool Responder Qualifications are preferred.

• Minimum 1 year experience within a Recreation/Leisure, or Fitness & Wellness environment.

• Minimum 1 year’s experience working within a 5-star hotel is preferred.

• Ability to service guest/member needs effectively in an outdoor environment.

• Knowledge on Pool & Beach safety standards and able to extend this knowledge via training.

• Understanding of Food and Beverage hygiene standards.

• Ability to support with Pool & Beach events is preferred.

• Ability to anticipate guest needs and to deliver superior customer service.

• Ability to work long hours with a strong focus on operational excellence.

• Ability to understand the flow of service and handle multiple tasks effectively.

• Basic money handling skills, including using POS systems.

• Strong interpersonal skills and ability to develop rapport with guests/members to deliver superior customer service.

• Ability to understand effective approaches of communication with different individuals from a variety of backgrounds.

• Able to communicate clearly with peers and senior management.

• Pleasant and polite, must be able to effectively communicate with guests on the telephone.

• Good verbal and written communication skills in English.

• Verbal and written communication skills in Arabic or other languages are preferred.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• A competitive salary and benefits packages

We’re Fans. Are you?