PBX Operator

Mandarin Oriental, Barcelona is looking for a PBX Operator to join our Front Desk team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi.

The hotel belongs to the Mandarin Oriental Hotel Group which is an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas.

Mandarin Oriental Barcelona Hotel has 120 rooms, 28 of which are suites. All of our exquisite rooms and suites are uniquely decorated by Patricia Urquiola.

In addition to accommodation, the hotel has rooms that we rent for all kinds of events, such as weddings, meetings, business meetings...

Regarding the hotel's gastronomy, we have a 2 Michelin star restaurant, a wonderful cocktail bar, indoor garden Mimosa and the pool terrace where you can enjoy light dinners or spectacular views.

The hotel Spa consists of 8 treatment rooms, both facial and body, indoor pool and gym.

About the job

Based at the Mandarin Oriental, Barcelona within the Front Desk Department, the PBX Operator is responsible for handling internal and external communications with efficiency, discretion, and service excellence. The PBX Operator reports to the Front Office Manager.

As PBX Operator, you will be responsible for the following duties:

• Operate the switchboard in a professional and efficient manner.

• Handle guest messages and ensure timely delivery.

• Support guests with basic connectivity issues (internet/TV).

• Coordinate emergency calls and follow hotel protocols.

• Maintain the telephone area organized and clean.

• Monitor and report faults with phones, systems or messages.

• Keep daily information sheets and logs updated for the team.

• Prevent unauthorized use of hotel communication systems.

• Assist with reception and concierge when needed.

• Ensure master accounts and phone revenue records are accurate.

• Apply fire and emergency procedures and train with the team accordingly.

As PBX Operator, we expect from you:

• Previous service experience in a luxury hotel.

• Excellent communication skills in Spanish, Catalan and English.

• Strong sense of discretion and responsibility.

• Customer-oriented and guest service focused.

• Computer literacy and knowledge of communication systems.

• Team spirit, flexibility and willingness to learn.

• Professional and committed attitude.

• Availability to work on rotating shifts, including weekends.

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Benefits:

• We have a Canteen with a different menu every week, so you can eat during your work shift.

• We have a learning platform where you can be trained in the courses you are interested in.

• Our laundry team will provide you with a clean and ironed uniform whenever you need it.

• Our working environment at the hotel is young, fun and multicultural.

• Complimentary stays and special staff rates.

• You can have a tea or coffee whenever you want in our Coffee corner.

• Be part of a company with worldwide recognition.

• Join a team with a passion for service and luxury.

• You will have at your disposal an electric kick scooter & bike parking.

• We organize staff parties and team buildings throughout the year.

• We offer options for growth and / or projection within the group.

• We offer free weekly physiotherapy sessions, so you can relax.

• Enjoy your birthday, free to spend it with whoever you wish.

Mandarin Oriental is a company that promotes equal opportunities in employment. We highly appreciate the uniqueness of each individual, including their diverse perspectives, cultures, lifestyles, and personal circumstances. Our commitment lies in ensuring equal opportunities for all and creating a work environment that is both productive and free from any form of unfair or unlawful discrimination.

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