Responsibilities:

• Clean assigned guest rooms according to standards established by the Hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing the guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to the Supervisor any items that need repair.
• Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries.
• Keep informed of hotel products and service knowledge to answer guest questions.
• Answer all guest questions / requests in a friendly and caring manner, take appropriate action or if needed, refer the matters to the relevant people to handle. It may be providing information, giving an extra item such as a towel, etc.
• Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
• Verify the physical status of the room and updates Order Taker of any discrepancies found.
• Report at once to the Supervisor and Order Taker lost and found items and coordinates with Order Taker when to bring items down.
• Provide the turn down service to assigned guest rooms according to standards established by the hotel. It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary. Help control guests and cleaning supplies to save costs.
• Clean assigned guest rooms, the late check out and late service required by guests, according to standards established by the hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing the guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.
• Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries.
• Keep informed of hotel products and services knowledge to answer guest questions.
• To keep uniform neat and clean and ensure good personal grooming and hygiene in accordance with the standards of Emirates Palace Mandarin Oriental.

Skills and requirements:

• Minimum 3 years' relevant experience in luxury hotels
• Good communication and interpersonal skills