Pabx Operator

Mandarin Oriental Sanya is looking for a Pabx Operator to join our Front Office Department team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Sanya features 278 elegantly designed rooms, suites and private pool villas. The Spa at Mandarin Oriental, Sanya is set in serene surroundings and consists of 18 treatment suites situated in 8 beautifully appointed villas. Each treatment suite includes private steam showers and the couples, VIP suites are furnished with sauna, steam room and oversized bathtub. Some of the luxury treatments on offer include the signature Oriental Essence, Thai, Aromatherapy, Deep Tissue, Aromatherapy, and Mandarin Oriental facial therapies.

About the job

Based at the Mandarin Oriental Sanya within the Front Office Department in Sanya the Pabx Operator is under the general direction of the Pabx Manager. Its responsibilities are to maintaining operational efficiency in hotel Call Center Operations and encourage supportive functional assistance to all departments. Also to promote desired work culture in Pabx area to achieve service production.

As Pabx Operator, you will be responsible for the following duties:

• Receive all incoming calls in a courteous and friendly manner, responsible for accurate connection
• Responsible for handle guest request efficiently
• Responsible for booking and placing of guest long distance calls correctly
• Responsible for placing of guests’ wake-up calls accurately and timely
• Answer guest’s inquires over the phone or connect caller to relevant department
• Responsible for monitoring wake-up call log and take appropriate action if a call is not answered.
• Responsible for paging of hotel personnel correctly
• Have thorough knowledge of and assists guests and callers with the hotels Voice Mail system.

• Contribute to overall efficiency by performing other relevant duties as assigned.
• Report fault promptly.
• Have thorough knowledge of hotel facilities and hours of operation, to ensure correct response to guests` questions.
• Knowledge of daily events in the hotel.
• Have a thorough knowledge of emergency procedures; i.e. fire, alarm, evacuation, bomb, threat etc.
• Ensure that the working area is kept clean and tidy at all times.
• Cultivate good working relationships with inter-related departments
• Identity VIP, regular guests and long staying guests and build rapport to offer personalized service and assistance
• Handle “Personal Guest Service” promptly and follow up that all requests have been responded to the guest’s full satisfaction
• Undertake assignments as delegated by supervisors

As Pabx Operator, you will be responsible for the following duties:

• able to stay calm under pressure
• demonstrates maturity and ability to cope with the unexpected
• never lets personal feelings interfere with delivering the highest standards
• emotionally stable and mature
• able to solve every day problems in a calm manner and with flexibility
• responds with enthusiasm when under pressure or in challenging circumstances.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Add any local benefits

• A competitive salary and benefits packages
• Annual Leave and Public Holidays
• Social Insurances and Housing Fund
• Free accommodation and meals

We’re Fans. Are you?