Mandarin Oriental Hotel Group is looking for an Operational Excellence Central Lead to join our Operational Excellence team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hotel Group is one of the world's leading luxury hospitality companies, operating and developing exceptional hotels, resorts and residences globally. With a commitment to excellence, innovation and legendary service, the Group continues to expand its portfolio while delivering outstanding experiences for guests, colleagues and owners. The Hong Kong Corporate Office serves as a key strategic hub, supporting the Group's worldwide operations and growth ambitions.

About the job

Based at the Mandarin Oriental Hotel Group Corporate Office within the Operational Excellence Department in Hong Kong, the Operational Excellence Central Lead is responsible for identifying, tracking and supporting profitability improvement opportunities across the Group's global portfolio, while partnering with property, regional and corporate stakeholders to drive operational performance and continuous improvement. The Operational Excellence Central Lead reports to the Senior Operational Excellence Central Lead.

As Operational Excellence Central Lead, you will be responsible for the following duties:

• Analyse financial and operational performance across the Group to identify profitability improvement opportunities and areas of underperformance.

• Partner with hotel leadership teams, Regional Vice Presidents and Corporate functions to develop, implement and monitor action plans that support growth and operational excellence.

• Track agreed targets, project execution and financial impact through key performance indicators, providing regular reporting and governance updates.

• Support operational excellence initiatives, including labour management projects, best practice sharing and strategic improvement programmes across the Group.

As Operational Excellence Central Lead, we expect from you:

• Bachelor's degree in Finance, Accounting, Business or a related discipline, with at least 5 years of experience in Finance, Commercial Performance, Operational Excellence, Consulting or a related field.

• Strong financial and operational acumen, including analytical, reporting and financial modelling capabilities, with advanced proficiency in Microsoft Excel and PowerPoint.

• Excellent stakeholder management, communication and influencing skills, with the ability to drive execution and deliver results through collaboration across multiple functions and levels.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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