Duties and Supporting Responsibilities:

• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement and company pillars.
• Provide leadership and support for all stewarding colleagues.
• Trains, evaluates and schedules Stewarding colleagues in accordance with the standards of the company policies and guidelines.
• Hire, train, motivate, discipline, direct, and supervise the work of the colleagues in the Stewarding department.
• Develop and maintain all training programs on a continual basis to insure a high degree of professionalism within the colleagues.
• Schedule all colleagues to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines.
• Ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel.
• Coordinate and insure the needs of the catering department with the managers of interrelated departments.
• Prepare the payroll and gratuity reports as required.
• The ability to attend regular catering meetings to obtain information of the upcoming contracted functions.
• Attend and participate in all required meetings on a regular basis.
• Monitor the colleague's appearance, attitude, and degree of professionalism to insure their strict adherence to Mandarin Oriental's standards.
• Conduct monthly departmental meeting and provide a regular forum for improving departmental communication.
• Take an active role in implementing safety procedures and following up within the department.
• Perform other tasks or projects as assigned by hotel management and staff.
• Carry out regular operating equipment and kitchen utensils inventories.
• Set and regularly update stocks in all F&B outlets.
• Ensures that each outlet is supplied with clean and dry operating equipment.
• Ensures that the food production areas are supplied with clean and dry kitchen utensils.
• Supervises night cleaning contractors in kitchen and back-of-house food and beverage areas.
• Ensures that back-of-house cleaning schedules and garbage runs are strictly adhered to and areas are cleaned according to established standards.

Job Requested:

• Minimum of 2 years’ experience in the same position in an international hotel.
• Good communication of both spoken and written English and Chinese.
• Strong leadership skill and interpersonal skill.
• Strong sense of responsibility, serious and down-to-earth work.