Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms.

About the job

Based at the Mandarin Oriental, Milan within the Mandarin Garden Department in Milan, the Floor Manager is responsible for assisting the Restaurant team to provide impeccable service at all times to guests .The Floor Manager reports to the Director of Mandarin Garden.

As Floor Manager, you will responsible for the following duties:

• Oversee day-to-day operations of the Mandarin Garden to ensure operational efficiency and adherence to service standards.
• Work closely with the Director of Mandarin Garden, reporting to them, to implement business strategies and achieve predetermined objectives, actively contributing to the overall success of the establishment.
• Continuously monitor key performance metrics, identify areas for improvement, and propose effective solutions to optimize operational efficiency.
• Have good planning skills, recruitment and interviewing skills for new colleagues
• Be responsible for the training and development of colleagues
• Ensure that reservations are managed well within the outlet
• Observe the competition, current market and international trends, prices with the market and other new ideas and forward them to the Outlet Manager
• Provide leadership, direction and support to all outlet colleagues at any time
• Supervise daily service operations to ensure standards and policies are followed
• Check daily maintenance, cleanliness of the areas and grooming of staff
• Provide excellent service at all time to all of our guests
• Excellent knowledge of food and beverage to be able to service and up sell the product
• Handle complaints and take immediate action for rectification 

As Floor Manager, we expect from you: 

• Proven experience in operational management roles in bar and restaurant settings.
• Excellent leadership and personnel management skills.
• Strong organizational skills with the ability to manage multiple tasks in a dynamic environment.
• Excellent communication skills and the ability to work in synergy with the executive team and other hotel departments.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
• International work experience
• Excellent knowledge of fine food and wine
• Fluent in Italian & English
• Skilled at handling complaints and comments tactfull 

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Competitive Salary, wages, and a comprehensive benefits package
• Meals available at our Employee Restaurant
• Complimentary Dry Cleaning for Employee Uniforms

We’re Fans. Are you?

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