Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Leisure Concierge to join our Leisure team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Leisure Department, the Leisure Concierge is responsible for executing all administrative tasks in the recreation department, but specifically manning the reception desk on a shift basis for the duration of the opening hours; provides the clientele with information regarding all activities, facilities and booking options when specifically requested; takes responsibility for the collection and accurate reconciliation of any cash or other monitory transactions handled whilst manning the reception desk. The Leisure Concierge reports to the Assistant Operations Manager.

As Leisure Concierge, you will be responsible for the following duties:

• Communicates with supervisor on all pertinent matters affecting the recreation reception administration and the operation;
• Be responsible for ensuring that the reception area is kept clean and tidy at all times and bring to the attention of the supervisor any poor conditions or breakages;
• Attend daily briefing with Spa & Leisure Manager, Spa & Leisure Operations Manager and other recreation colleagues;
• Interacts with guests, members and colleagues to promote and administer the appropriate structured use of the recreation area;
• Oversee all reservations, payment and tracking procedures, established for the pool, beach and including other recreation facilities as required;
• Assist in ordering items through SCM purchasing system; 
• Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members;
• Create a warm welcome and promote a fun and relaxing atmosphere for all guests using the facilities;
• Executes all reception duties associated in the recreation including, but not limited to the booking system, collection of money, assisting with all forms of guest and member enquiries and membership requirements both in person, by phone and in writing;
• In association with the on-duty supervisor prepares on a daily basis all necessary timetables, activities programs and information sheets for recreation guests and staff;
• Responsible for upselling, promoting, taking booking for pool & beach day pass, Sport & activity, membership, kids club activities, kids camp, fitness activities, water sports, beach cabanas, retail items and fully responsible of handling beach club boutique to increase the revenue;
• Responsible for recreation department administration work which includes staff payroll, inventories, keeping membership records, full staff related information;
• As and when required supports other recreation staff to deliver guest and member services which you have been trained and proven competent in delivering;
• Periodically check on the cleanliness and order of the locker and the changing rooms west & east facilities, ensure all lockers related records are logged in the book provided by the hotel;
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services;
• Attend all the training programs conducted & requested by hotel management or department trainer;
• Attend weekly/monthly department communication meetings;
• Assist in kids’ club or kids’ camp operation as requested by duty supervisor;
• Adhere to cash handling procedures & reconcile and balance the cash report and remittance envelop at the end of the shift;
• Report accidents, maintenance issues (HOTSOS), or other incidents;
• Ensure compliance with all health and safety regulations;
• Interact and communicate effectively with clients, members, team members, guests, and management team;

As Leisure Concierge, we expect from you: 

• Diploma or certificate in Hospitality Management will be a plus
• Previous experience in a luxury hotel group, resort experience will be a plus
• Previous experience of working in a similar guest -focused role, especially in a recreation environment
• Good guest contact skills
• Computer & administrative skills
• Outgoing personality
• Strong interpersonal skills
• Good grooming standards
• Telephone skills
• Committed to delivering a high level of customer service
• Good attention to detail

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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