Mandarin Oriental, Jakarta – will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.
About the job
Based at the Mandarin Oriental Jakarta, the Learning & Development Manager is responsible for providing as well as maintaining a “Climate of enthusiasm” amongst all colleagues throughout the hotel. The Learning and Development Manager will create and ensure colleague satisfaction through effective learning and development. The Learning and Development Manager reports to the Director of People & Culture.
As Learning & Development Manager, you will responsible for the following duties:
Create all Learning & Development Programs in line with all Mandarin Oriental Hotel Group Standards.
Maximize learning and development by providing a creative, fun and exciting environment in the delivery of such learning & development sessions as: Orientation, Re-Orientation, Train the Trainer, Legendary Quality Experiences (LQE’S), Group Trainings, On-Job Trainings, Performance Management and Development System Training (PROFILE) etc.
Ensure that MOJKT colleagues learning & development needs are met by arranging resources for training to be conducted throughout the hotel.
Maintain the Learning & Development Centre inclusive of all equipment and materials.
Observe and appraise colleague performance during learning & development sessions, providing feedback which would facilitate improvements in accordance to MOHG standards with regard to product and performance and colleague development.
Track, input and maintain all individual colleague training & development records within HRIS System.
Facilitate, monitor and oversee all departmental learning & development programs, work closely together with Departmental Trainers on a scheduled basis.
Support all efforts to enliven our Company’s Mission, Guiding Principles and Legendary Quality Experiences throughout the hotel.
Assist in the Quarterly General Colleague Meeting.
Work closely with Colleague Communication Manager to ensure all Learning & Development materials are in line with the Corporate Identity and will be of similar style and quality as guest collateral.
Work closely with entire P&C Team with regard to promoting an “employer of choice” philosophy.
Assist with strategic planning related to Learning & Development.
Ensure security and confidentiality of all information throughout the hotel.
Development of monthly and annual learning & development plan and calendar.
Plan and conduct meetings with department heads, departmental trainers and rest of colleagues to review performance trends, develop action plans and give recognition.
Proactively stay in close contact with Corporate Learning & Development Office to be always up-to-date with all new learning & development materials and programs.
Conduct needs analysis with department heads to assess specific learning & development needs.
As Learning & Development Manager, we expect from you:
Educational Background: Hospitality Management bachelor’s degree or equivalent in any related field
A minimum of four years of experience in luxury hotel business in a supervisory/management position within Learning & Development including experience with skills training and group training.
Independent, energetic, and highly self-driven with distinctive team facilitation.
Excellent presentation and communication skills as well as excellent command of spoken and written English and Bahasa Indonesia.
Excellent leadership skills, personal ability to motivate and develop his/her colleagues.
Very good organizational/planning skills and computer literacy.
Positive, confidential and loyal demeanor.
Cross cultural sensitivity.
Awareness of the importance of Ethics and Values as well as Integrity and Humility.
Knowledge of different department within a hotel setting.
Must possess ability to coordinate with multiple tasks.
Knowledge of how to develop training programs.
Computer literacy to include: Microsoft Word, Excel, PowerPoint, etc.
Problem solving and Action Plan formulation.
Requires high levels of interaction with all levels of colleagues. Exchanging ideas, information and opinions with others to formulate programs and arrive jointly at decisions, conclusions and solutions.
Possess high degree of stamina, agility and flexibility.
Able to present themselves with an uplifting personality as well as presenting a high degree of confidentially.
Our commitment to you:
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
