Mandarin Oriental Jumeira, Dubai is looking for a Bellman Intern to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About the job

Based at the Mandarin Oriental Jumeira, Dubai within the Concierge team, the Bellman Intern is responsible for achieving guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling, delivering and storing of guests’ luggage, communication of information and handling guest requests.

As Intern, Bellman you will be responsible for the following duties:

• Act as a hotel “ambassador” at all times.
• Deliver luggage to the guest room within 7 minutes.
• Ability to exert physical effort in placing, removing and transporting guest luggage.

• Deliver messages, packages and facsimiles within 7 minutes of receipt.
• Deliver newspapers to all guest rooms.
• Remove luggage from guest rooms upon check out
• Answer department telephone within 4 rings, using correct salutations and telephone etiquette.
• Deliver items to guestrooms promptly to include: Messages, Mail & Faxes, Packages, Flowers, Sundry items requested by guests, and Gift items & Amenities
• Polish brass luggage carts and maintain cleanliness of carts.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with other departments and colleagues as part of a team.
• Ability to be flexible as the job changes.
• Obtain department keys and radio / phone; ensure security of such.

• Be familiar with the entire room product including IT&T equipment
• Be familiar with all hotel services including spa and dining.

• Initiate contact with guests entering the hotel.
• Approach guests needing assistance.
• Ability to ensure security of guestroom access. 
• Ability to understand guest inquiries and provide responses.
• Ability to focus attention on guest needs, remaining calm and courteous.

• Actively listen and communicate specific guest requests accurately to the Concierge, Reception and Telecommunications colleagues to ensure complete follow up
• Ability to promote positive relations with all individuals who approach the Bell Stand and by telephone
• Assist Door Person with unloading and loading of vehicles.
• Collect and record guest preferences.
• Follow requirements in terms of logbooks, control sheets, etc.

• Other duties as deemed appropriate by the Chief Concierge and Assistant Chief Concierge

• Ability to work flexible hours, including weekends, holidays and evenings.
• Provide guestroom and hotel tours.
• Assist Concierge Colleagues with guest requests and services, including retrieval of theatre tickets, flowers and other items as requested.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Follow all the FLHSS&E requirements and procedures

As Intern, Bellman we expect from you: 

• Senior School qualification or equivalent
• Minimum 1 year of experience working in a 5-star hotel environment.
• Previous experience working in the Middle East Region is an advantage
• Excellent interpersonal skills
• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
• Perform job with attention to details and the ability to organize and handle multiple tasks effectively
• Clear communication; effective verbal and written communication skills in English. Arabic is an advantage.
• Capabilities to lift heavy luggage.
• Capabilities to stand for a long period of time.
• Ability to work overnight shifts

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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