Information Technology & Telecommunications Assistant/Supervisor

Mandarin Oriental, Singapore is looking for an Information Technology & Telecommunications Assistant/Supervisor join our Information Technology & Telecommunications team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay. 

About the job

Based at Mandarin Oriental, Singapore within the IT&T Department in Singapore, the IT&T Assistant/Supervisor is responsible for on-going maintenance for hotel applications, desktop application, computers, mobile devices, network equipment, servers, IPTV and PABX and support for internal staffs / hotel guests.

As an IT&T Assistant/Supervisor, you will be responsible for the following duties: 

Duties and Supporting Responsibilities 

• Provide technical support to internal staffs and hotel guests. 

• Provide technical services and support for any function or event held in the hotel. 

• Provide technical support on end-user desktop application such as Microsoft Office, PMS, POS and back of the house application. 

• On 24 hours stand-by in the event of system breakdown and special events. 

• Perform hardware & software asset management. 

• Perform routine IT & Telecommunications tasks. 

• Provide technical support on IT&T infrastructure including servers, data network and IP technology including VOD, Telephony system, guest Internet access and admin network. 

• Coordinate with vendor and supplier on system maintenance, support and implementation. 

• Follow the guidelines given in any standards and other documentation produced by the region or the group. 

• React to reported information security incidents.  

As an IT&T Assistant/Supervisor, we expect from you:

• Diploma/Bachelor's degree in Information Technology, Computer Science, or a related field

• Possess excellent communication skills with a friendly and helpful demeanor

• Willing to work shifts, weekends and public holidays

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We're Fans. Are you?

Key selling points

• Exciting career opportunities

• Birthday gift voucher and leave

• Complimentary night stays in other Mandarin Oriental Hotels