To ensure that the IRD team have good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest.
To ensure that the IRD area and service stations are correctly arranged and set up.
To ensure that all colleagues are familiar with correct billing procedures.
To keep all equipment in good condition, ensure the team is trained to handle them.
To arrange daily meetings for colleagues and attend to them.
To supervise all aspects of the In Room Dining department and support colleagues during operation.
To be involved in the development and creation of IRD menu and make recommendations.
To communicate with the Kitchen to ensure all preferences are met and timeliness of order delivery to guests.
To find ways to improve the efficiency of the operations, which will benefit the guests.
To support the company’s philosophy and company culture using Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement.
To ensure that all in-house VIPs are registered, and any relevant information is discussed.
To support the company’s philosophy and company culture using Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
To assist in the preparation and control of daily and weekly market lists.
To ensure that IRD and Minibar operations are efficient and profitable while maintaining standards in terms of food, service, health & safety and reputation.
To communicate venue performance to Assistant Director of Food & Beverage and Director of Food & Beverage.
To create and execute plans for department sales, profit and colleagues’ development.
To ensure all colleagues seek to reduce loss and maximize profitability.
To carry out any other duties that may be reasonably requested by the Department Head.
Requirements
Minimum of 3 years F&B Management experience in a luxury operation
Excellent written and verbal communication skills in the English and Turkish language
It is the mission and intent of this position that the incumbent will provide the highest level of customer service to all guests, to ensure the guest experience is one that is beyond the expectations of the guest and aligned with our Legendary Qu...
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