Hygiene Officer

Mandarin Oriental Jakarta is looking for a Hygiene Officer to join our Restaurants, Bars & Experiences - Kitchen team.  

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group. 

About the job 

Based Mandarin Oriental Jakarta, the Hygiene Officer is responsible for but not limited to developing, implementing, and maintaining robust hygiene and sanitation protocols to safeguard the quality and safety of our food products. The Hygiene Officer reports to the Assistant Director of FLHSS & E. 

As Hygiene Officer, you will be responsible for the following duties: 

 1. Learning & Development 

• Lead and facilitate training sessions and workshops on food hygiene practices, including hand hygiene, cleaning procedures, and waste management
• Plan and conduct regular internal food safety training programs for colleagues at all levels
• Ensure all colleagues are trained and compliant with established SOPs and Policies & Procedures (P&P)
• Stay updated on food safety trends, regulatory changes, and hygiene technologies, and cascade knowledge to the team
• Collaborate with team members to drive continuous improvement in food safety practices​ 

2. Internship Recruitment 

• Support the selection and onboarding of interns related to hygiene, stewarding, and food safety functions
• Ensure interns receive proper orientation and training on HACCP, hygiene standards, and safe working practices
• Monitor and guide interns’ performance and development within the department

3. Colleague Communication 

• Organize and facilitate monthly food safety meetings with key stakeholders
• Communicate hygiene standards and expectations clearly across all departments
• Work closely with Chief Steward, Department Heads, and FLHSS&E Manager to align food safety and operational priorities
• Reinforce awareness on HACCP compliance and hygiene discipline across teams
• Coordinate with suppliers and vendors regarding food safety and quality standards

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4. Additional Responsibilities​ 

• Develop and implement food hygiene policies and procedures in compliance with regulations and Mandarin Oriental standards
• Conduct routine inspections and HACCP walkthroughs to ensure compliance and identify risks
• Maintain accurate documentation and records (inspection reports, training logs, cleaning schedules)
• Investigate contamination incidents or food safety risks and implement corrective actions
• Collaborate with stewarding to maintain cleaning and sanitation schedules
• Monitor equipment, facilities, and hygiene conditions
• Participate in audits and inspections (internal and external)
• Coordinate food testing with external laboratories (microbiological analysis)
• Implement environmental swab programs for hygiene monitoring
• Develop and drive sustainability initiatives (waste reduction, environmental impact)

As Hygiene Officer, we expect from you: 

Educational Background 

• High School Diploma or Equivalent.
• Two-year degree or Apprenticeship.
• Up to Date Sanitation Classes.

Experience 

• Minimum of 1 year experience in Food & Hygiene, preferably within the hospitality industry.  

Skills & Competencies 

Technical Competencies

• Strong knowledge of HACCP principles and food safety standards
• Understanding of microbiological risks and hygiene control measures
• Familiarity with cleaning chemicals, sanitation methods, and MSDS
• Ability to conduct inspections, audits, and risk assessments
• Knowledge of local regulations and brand (MOHG) standards

Analytical & Problem-Solving Skills

• Ability to identify root causes of hygiene or food safety issues
• Strong decision-making skills for corrective and preventive actions
• Capability to analyze lab results, audit findings, and inspection reports
• Proactive in preventing potential risks and contamination

Attention to Detail

• High level of accuracy in monitoring hygiene standards and compliance
• Strong focus on documentation, labeling, and traceability
• Ability to detect non-conformance and deviations quickly

Communication Skills

• Clear and effective verbal and written communication
• Ability to educate and influence colleagues across departments
• Confident in delivering training and briefings
• Strong coordination with kitchen, stewarding, engineering, and suppliers

Leadership & Teamwork

• Ability to lead hygiene initiatives and enforce discipline
• Strong teamwork and collaboration with cross-functional departments
• Capability to coach and mentor colleagues and interns
• Promotes a culture of accountability and food safety awareness

Organizational & Time Management Skills

• Ability to manage multiple tasks, audits, and inspections simultaneously
• Strong planning for training schedules, sampling programs, and reporting
• Effective prioritization in high-pressure operational environments

Training & Coaching Ability

• Skilled in delivering food safety and hygiene training programs
• Ability to ensure understanding and behavioural compliance
• Continuous reinforcement of best practices and SOP adherence

Compliance & Integrity

• Strong commitment to food safety, hygiene, and ethical standards
• Ensures strict adherence to SOPs, HACCP, and audit requirements
• Maintains professionalism in handling non-compliance and disciplinary matters

Adaptability & Continuous Improvement

• Ability to adapt to changing regulations and operational needs
• Open to implementing new systems, technologies, and best practices
• Drives continuous improvement culture within the team

Our commitment to you  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.  

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. 

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. 

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. 

• Health Insurance. Supporting your health is part of supporting your success. Comprehensive health coverage is provided to support your wellbeing and your family. 

• Duty Meals. Good food fuels great work. Enjoy daily meals prepared fresh by our MO Makan - Colleague Restaurant Kitchen. 

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