About the job 

The Housekeeping Supervisor is responsible for maintaining a clean, well-stocked section assigned. He/she is responsible for maintaining cleanliness on guest rooms, guest floors and hallways assigned.

He/she ensures that all guestroom standards with regards to set up and cleanliness are consistently maintained at a very high level in accordance with all Mandarin Oriental Hotel Group Policies and Procedures.

He/she is responsible for resolving colleague’s needs and creating a climate of mutual respect and enthusiasm.

Key Responsibilities:

• Drives Quality Assurance towards MOHG standards.
• Allocates and coordinates the teams in early and late shifts.
• Ensures smoothly run floors and impeccable guest rooms with attention to details.
• Inspects guest rooms and suites.
• Provides regular training for the team.
• Manages the cleanliness of storage areas.
• Handles all guest requests and guest complaints to ensure satisfaction.
• Manages communication with colleagues and other departments.
• Actively reviews processes and voices ideas and suggestions.
• Supervises and provides laundry & pressing services.
• Completes department relevant administrative tasks.
• Works on projects and special assignments.
• Conducts team briefings and meetings.
• Manages and coordinates flower orderings and purchasing requests.
• Delights guests and colleagues
• Manages lost & found.
• Other reasonable tasks may be assigned by the direct manager or a senior manager on duty.