Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events. 

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world-class amenities and sweeping sea or mountain views. 

Main Responsibilities:

• Ensures the cleanliness of storage areas, flower office, housekeeping pantries and back of house areas
• Refills all pantries with minibar items, follows the first-in-first-out process and carries out inventory controls
• Ensures that extra beds, baby cots and sofa beds are stored and set up correctly and in accordance with our standards
• Supports the florists in delivering flower arrangements from the flower storage to the floors
• Refills and organizes all guest supplies and amenities in the storages and pantries
• Refills the housekeeping pantries and storages with fresh linen
• Responsible for receiving fresh linen and handing over dirty linen to the laundry company
• Supports the laundry, room attendants and public cleaning attendants in peak times
• Ensures a clean, comfortable, well maintained and welcoming environment
•  Ensures all equipment and cleaning supplies are used correctly and in accordance with the local regulations
• Undertakes regular deep cleaning duties and inventory controls
• Provides a seamless, efficient and friendly service at all times
• Provides training for new starters, apprentices and trainees
• Handles all guest request to ensure satisfaction
• Complies to the hygiene and safety standards of Mandarin Oriental
•  Reports technical defects and missing room items
• Collects guests’ preferences
• Actively reviews processes and voices ideas and suggestions
• Completes department-relevant administrative tasks
• Other reasonable tasks may be assigned by the direct manager or a senior manager on duty

Requirements:

• Senior School qualifications or equivalent is mandatory
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is beneficial
• Minimum 1 year of experience working in a 5-star hotel environment.
• A minimum of 1 year of housekeeping experience
• Previous working experience in the Middle East is beneficial

If you are interested in joining our team apply today!