Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms.

About the job

Based at the Mandarin Oriental, Milan within the Housekeeping Department in Milan, the Housekeeping Supervisoris responsible for managing and overlook daily operation on assigned floors. The Housekeeping Supervisor reports to the Housekeeping Supervisor.

As Housekeeping Supervisor, you will responsible for the following duties:

• Support and adhere to all Policies & Procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• To carry out any additional duties requested by management, related to hotel operational activities.
• Inspect, check and release hotel rooms for arrivals in accordance with set MO standards
• Spot-check and monitor stayover rooms and vacant rooms in order to guarantee highest service standards at all time
• Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house
• Create daily task sheets for room attendants with special projects and traces
• Conduct daily briefings and trainings for room attendants
• Monitor stock in pantries and act accordingly if refill is needed
• Coordinate with Front Office, Engineering and Housekeeping Coordinator at all times in order to guarantee timely released for arrivals
• Managing and overlook daily operation on assigned floors
• Train, coach and motivate room attendants in order to achieve highest quality standards
• Be customer focused
• Recognise preferences and communicate them accordingly
• Fulfil guest’ needs or communicate them to the concerned department

As Housekeeping Supervisor, we expect from you: 

•             Minimum of 2 years housekeeping experience in a luxury environment.

•             Ability to communicate efficiently, respectfully and fairly in a diverse environment.

•             Flexibility is paramount as it relates to is schedule for this position (AM, MID, Evening Shifts).

•             Ability to communicate English both written and verbally.

•             Must have proven history of being guest service oriented.

•             Comply with all MOHG Pillars, Department LQE’s and Guiding Principles

•             Prior experience in a renovation or pre-opening in a luxury environment 

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Competitive Salary, wages, and a comprehensive benefits package
• Meals available at our Employee Restaurant
• Complimentary Dry Cleaning for Employee Uniforms

We’re Fans. Are you?

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