On Call Housekeeping Attendant

Mandarin Oriental New York is looking for a On Call Housekeeping Attendant to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Housekeeping Department in New York the On Call Housekeeping Attendant is responsible for the overall cleanliness of all guestrooms that they are assigned to clean. The On Call Housekeeping Attendant reports to the Director of Housekeeping.

As On Call Housekeeping Attendant, you will responsible for the following duties:

• Guest Floor Cleanliness and Tidiness:
• Cover all floors assigned to and ensures that the hotel cleanliness standards are maintained in all areas of responsibility.
• Maintain the general upkeep of assigned section of guest floors.
• Recognize and report all missing, damaged or sub-standard furniture, fixtures and equipment.
• In assigned guest floors is responsible for all furniture moving, wall washing, drapes up and down, delivery of any guest requests, shampooing, buffing and spot cleaning, interior window and mirror cleaning and high dusting.
• Maintain the cleanliness of guest foyers and corridors by performing wall washing, vacuuming, dusting of crown molding, millwork, baseboards and cleaning of all light fixtures including ceiling fixtures.
• Perform general cleaning as scheduled.
• Keep emergency stairwells and service landings in order and remove excessive soiled linen or garbage.
• Rotate mattresses according to the pre-determined schedule.
• Move and remove furniture in guest related as well as office space.
• Guest Requests Handling:
• Fulfill any guests’ request e.g. laundry pick-up, delivery of toiletries and any other requests.
• Supports room attendant in maintaining correct supplies and linen pars in closets and delivery of these supplies to the floors if needed.
• Others:
• Maintain vacuum cleaners and other equipment by cleaning up, changing bags and belts regularly.
•                
• Ensure that all electronic devices (television, remote controls, stereo, telephones) are working properly.

As On Call Housekeeping Attendants, we expect from you:

• Reading, writing and oral proficiency in the English language, willing to work a flexible schedule and holidays.
• Be a self-motivator and motivator of others, must be able to work in a high pace and dynamic operation, be able to work together with other colleagues, have a pleasant, friendly and helpful manner.
• Maintain a clean and healthy personal hygiene and grooming, work in a safe, prudent and organized manner.
• Have the ability to handle multiple tasks at one time while maintaining the highest standards in room/hotel cleanliness.
• Have excellent communication and organization skills, be able to consistently delight and satisfy our guest, have the ability to handle guest requests in a detailed manner, have high attention to details

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Pay and Benefits:

•  Pay $29.90 to $39.87 hourly commensurate with experience
• A competitive benefits package

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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