Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a stunning and meticulous restoration that celebrates Cesar Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.

About the job

Based at the Mandarin Oriental Ritz, Madrid within the F&B Department in, the HOST / HOSTESS is responsible for greeting and seating guests according to Mandarin Oriental standards, managing reservations, and ensuring an exceptional guest experience. This role involves handling special requests, anticipating guests' needs, and ensuring overall guest satisfaction throughout their visit.

The HOST / HOSTESS reports to the RESTAURANT SUPERVISOR.

As HOST / HOSTESS you will be responsible for the following duties:

• Accurately manage reservations and track guest preferences to enhance their experience.
• Greet and seat guests according to Mandarin Oriental standards, ensuring a warm welcome.
• Ensure high levels of guest satisfaction throughout their visit.
• Handle special requests from guests and VIPs with attention to detail and professionalism.
• Bid guests farewell in a courteous and respectful manner, leaving a lasting positive impression.
• Anticipate and respond to guests' needs proactively to ensure a seamless experience.

As HOST/ HOSTESS, we expect from you: 

• Proficiency in English and Spanish.
• Set up and maintain the bar/restaurant reception area and equipment.
• Manage reservations and guest inquiries promptly and professionally.
• Ensure menus are up-to-date and in excellent condition.
• Communicate effectively within the department and across hotel teams.
• Attend daily meetings and mandatory training sessions.
• Perform administrative tasks as assigned by management.
• Adhere to safety protocols, including FHLSS guidelines, local Food Acts, and fire safety plans.
• Report any equipment issues, accidents, or safety concerns according to hotel procedures.
• Follow Safe&Sound procedures for health, safety, and HACCP standards.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Access to a Staff Welfare Fund (Fondo Social) supporting employee well-being
• Flexible compensation plan with access to DKV health insurance (cost covered by the employee)
• Participation in internal events and team-building activities

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