MANDARIN ORIENTAL PARIS is looking for a Guest Experience Executive to join our Guest Experience Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Paris embodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris.

About the job

Based at the Mandarin Oriental Paris within the Front office Department in Paris,
The Guest Experience Executive will assist the Guest Experience Manager in liaising between the hotel and guests. They will meet, greet, and escort all VIP guests, ensuring a smooth arrival and a pleasant departure. The Guest Experience Executive is responsible for service delivery, ensuring guest preferences are met while meeting and exceeding guest expectations.

As Guest Experience Executive, you will be responsible for the following duties:

• Oversee, train, and motivate the guest relations team to ensure efficient and high-quality service delivery.
• Coordinate, inspect, and personalize the experience for VIP guests (room readiness, personalized greetings, follow-up calls).
• Work closely with all departments (Front Office, Housekeeping, F&B, etc.) to ensure a seamless guest experience.
• Handle issues promptly and effectively, informing management when necessary.
• Prepare the daily arrival report and lead VIP arrival meetings.
• Monitor room allocations to ensure guest preferences and requests are met.
• Provide insightful, personal recommendations based on in-depth knowledge of Paris and its surroundings.
• Ensure adherence to MOHG and MOPAR quality standards throughout the entire guest journey.
• Support the Front Office and ensure proper in-room check-in arrangements for VIPs, early arrivals, and limousine arrivals.
• Identify training and development needs within the team and report them to the Guest Experience Manager.

As Guest Experience Executive, we expect from you: 

• Successful experience in a similar position in an establishment of the same category
• Organized, rigorous and discreet
• Excellent presentation
• Initiative and availability
• Excellent interpersonal skills and a taste for customer contact
• Fluent in English
• Fluency in a 3rd language appreciated (Mandarin, Arabic, Russian)

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local benefits

• 13th month (from 4 months' seniority in the 1st year)
• 100% public transport reimbursement
• Mutual insurance 60% covered

“This job advert is published on behalf of SH Management, owner of Mandarin Oriental, Paris”