Mandarin Oriental, Boston is looking for a Group Sales Manager to join our Sales team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa introduces Boston to world-acclaimed and unique Mandarin Oriental therapies.

About the job

Based at the Mandarin Oriental, Boston within the Sales Department in Boston, Massachusetts, the Group Sales Manager is responsible for meeting and exceeding revenue for both guest rooms, catering and function space in their assigned market segment. The Group Sales Manager reports to the Director of Commerce.

As Group Sales Manager, you will be responsible for the following duties:

• Manage all accounts from assigned markets.
• Secure new high-end net worth accounts.
• Weekly hotel sites presenting property.
• Organize sales calls in assigned territories.
• Maintain the Delphi database with up-to-date information.
• Create and implement strategic prospecting plan and sales action plan for review.
• Actively initiate, orchestrate, and participate in projects and meetings as required to achieve sales goals.
• Meet and exceed quarterly and annual sales goals.
• Conduct outside sales calls and highly polished presentations to current and prospect clients.
• Attend hotel and industry related functions and tradeshows.
• Entertain potential and existing clientele to develop and maintain relationships.
• Plan and operate hotel “FAMiliarization visits” for selected third-party meeting planner and end-user group clients.
• Participation in yearly budget and marketing plan.

As Group Sales Manager, we expect from you: 

• Experience in direct sales and/or account management.
• At least 2 years of previous experience managing and/or coordinating the sales process for a luxury property.
• Strong written, interpersonal, and presentation skills.
• Reading, writing, and oral proficiency in the English language.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local Benefits

• A competitive salary and benefits package
• Meals served while on duty
• Discounted colleague parking available

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

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