Mandarin Oriental, Geneva is looking for a Front Office Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Scope of Position

• Lead, manage, and develop the Front Office team to ensure consistent delivery of luxury service in alignment with brand standards.

• Oversee daily operations, ensuring efficiency, guest satisfaction, and adherence to policies and procedures.

• Act as the primary liaison between the Front Office and other departments to guarantee a smooth guest journey.

• Handle guest feedback and service recovery promptly and professionally to ensure guest loyalty and satisfaction.

• Ensure optimal room revenue and occupancy levels through effective collaboration with Revenue and Reservations teams.

• Drive continuous improvement through training, and performance reviews of the Front Office team.

• Maintain full compliance with health, safety, and security regulations.

• Act as Manager on Duty (MOD) as per the hotel rota, representing the hotel management team and ensuring operational excellence 24/7.

• Champion Mandarin Oriental’s values and service culture, fostering an environment of respect, teamwork, and accountability.