Mandarin Oriental Downtown, Dubai is looking for a Front Office Coordinator to join our pre-opening team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Rooms department in Dubai, the Front Office Coordinator is responsible to oversee the daily administrative and operational functions of the Front Office. This role manages staff personnel matters, training, facility operations, and supports financial and administrative processes such as payroll and purchase requisitions. Front Office Coordinator reports to Front Office Manager.

As a Front Office Coordinator, you will be responsible for the following duties:

• Manage staff-related matters including attendance, scheduling, performance tracking, and training programs.

• Oversee facility operations and ensure compliance with safety and quality standards.

• Process payroll, purchase requisitions, and other administrative transactions accurately and timely.

• Coordinate with other departments to maintain seamless operational flow.

• Maintain records, reports, and documentation related to staff and operations.

• Support management in implementing policies and improving operational processes.

As a Front Office Coordinator, we expect from you: 

• Senior School qualification with at least 2 years of experience in a 5-star hotel environment.

• Minimum 1 year of experience in Front Office operations.

• Prior experience in the Middle East hospitality industry is an added advantage.

• Proficient in Microsoft Office, PSMS, and other front office systems.

• Strong customer service focus with attention to detail and ability to manage multiple tasks.

• Excellent communication skills in English; Arabic proficiency is a plus.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.

• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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