Food and Beverage Administrative Manager

Mandarin Oriental New York is looking for a Food and Beverage Administrative Manager to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Food and Beverage Department in New York City.  The Food and Beverage Administrative Manager is responsible for all administrative tasks to include, but not limited to: payroll, scheduling, ordering under the guidance of F&B senior management, coordinate partial and full buy-out and manage departmental communication including with Finance. When necessary, the Administrative Manager will also provide floor coverage as coordinator and floor manager. The Food and Beverage Administrative Manager reports to the Assistant Director of Food and Beverage.

As Food and Beverage Administrative Manager, you will be responsible for the following duties:

• To report directly to the Director of Food & Beverage and subsequently to the Executive Chef and support the administrative function of Food & Beverage & Culinary Departments, with the assistance of the Culinary and Food and Beverage leadership, regularly update and audit SOP compliance, serve as liaison in facilitating communication between Chefs, Food and Beverage Outlet Manager’s, the Purchasing Department, Vendors and Finance to expedite ordering and invoice processing
• Assign General ledger coding pertinent to Culinary and Food & Beverage into all invoices processed by accounting, general administrative duties - including processing expense reports, coordinating the submission of proposals, planning meetings, tracking food cost and budgets, troubleshooting minor technical problems, maintaining department database records
• Filing, handles departmental filing and filing for senior management team on an as needed basis, generates business correspondence to include correspondence with guest seeking partial or full buy-out of non-banquet spaces
• Will be responsible to assist with day-to-day payroll and scheduling duties including determining scheduling needs based on forecast, drafting payroll documents to be submitted for review and approval and reviewing and finalizing payroll for outlets, manage incoming calls and email for Food and Beverage and Culinary

• Will assist outlet managers/directors with Trust You and other guest surveys and responses and determine proper compensation when necessary for gust recovery
• Prepare files, reports, correspondence and other relevant business documentation, weekly schedule generation in ADP for kitchens and outlets in collaboration with respective leaders, will assist leaders in each outlet and culinary kitchens to complete and log FLHSS trainings.
• Update menus as necessary, support BEO’s and other special events in outlet spaces, responsible to purchase and keeping of check-books pertinent to Office supply, menu papers, printer papers (including Info Genesis supply)
• Will assist leadership in the interview process with selecting and screening candidates for positions within the F&B and Culinary Departments. Will assist leadership with corrective actions process

• Attend meetings and walkthroughs when designated to do so, and prepare minutes if required, assist with Manager and Coordinator coverage in the outlets, as necessary, will Help facilitate new colleagues onboarding with assistance of L&D.

The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

As Food and Beverage Administrative Manager, we expect from you: 

• Minimum of 3 years in an administrative role, preferably in the luxury hotel business
• Superior computer software aptitude to include all Microsoft Office products, ability to handle multiple tasks at one time, superior organizational skills
• Basic food knowledge required, Interest in developing knowledge of culinary and Food & Beverage operations
• Must present in a professional and mature manner, and possess a high degree of confidentiality, being an effective listener, before acting is essential. (Seek to understand)
• Constantly strive to improve operating procedures, and find ways to improve the efficiency of the operations that will benefit our clients

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programs for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay program offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programs are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Salary and Benefits:

•  Salary $80,000 to $85,000 yearly
• A competitive benefits package, including health, dental and vision, 401(K), etc

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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